Client Services

Improving service delivery provided to departments and supported agencies, boards, and commissions is a priority for the OCIO. Through focusing on developing relationships with its clients, the OCIO will be in a better position to provide IT support to employees and departments. Representatives from the OCIO meet with departmental Planning Service and Delivery Committees on a regular basis to provide IT advice and support.

Roles and Responsibilities

  • Improve service from the OCIO for departments and clients.
  • Set IT strategic direction for government, client relationship management, client satisfaction management and client service level management.
  • Work with departments to develop IT strategic plans, to prioritize departmental requirements for budget preparations and to ensure that service levels are being met.
  • Provide support to clients through the Planning and Service Delivery Committees.