IM Program Performance Report

Department or other Public Body of X, Y & Z

Orginial Issue Date:	XXXX-XX-XX

Date Last Reviewed:	XXXX-XX-XX

Version:	X.X

Note:

Forward questions and/or comments related to this document to XXXX@xxxx.xx

Table of Contents

1.0	Overview	4

2.0	IM Goals and Objectives (Organization-level)	5

3.0	IM Program Function Implementation/Operation	6

4.0	IM Legal and Regulatory Compliance	7

5.0	Operational Support to the Organization	8

6.0	IM Accomplishments (Goals & Activities)	9

7.0	IM Service Quality	10

8.0	IM Education and Awareness	11

9.0	IM Performance Variances	12

10.0	Appendices	13

Overview

Introduction Paragraph and a place to describe the components of your IM Performance Report.

Key Considerations:

Highlight the performance indicators that support the growth of IM capacity;

Evaluate both what is going well with the IM Program, and areas that need improvement;

Highlight indicators (both short and long-term) with respect to IM Program functions; and

Assess resource allocation based on the outcome of services or planned activities.

IM Goals and Objectives (Organization-level)

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Each department or other public body will have different IM goals and objectives. They will also prioritize functions differently depending on their unique legal, regulatory and operational requirements. A policy-based department or other public body may prioritize compliance initiatives where a transaction-based department or other public body may see services that support front line staff as priority.

IM Program Function Implementation/Operation

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Include and describe components of the IM Program that are in place versus those that may need to be implemented.

Describe your current state of compliance with the requirements of an IM Program, identifying what is under development, already implemented, gaps to be addressed, and compliance monitoring activities.

IM Legal and Regulatory Compliance

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Where possible, performance measures should demonstrate that the department or other public body complies with IM legal and regulatory requirements.

Operational Support to the Organization

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The performance measures should demonstrate that IM functions facilitate the organization’s operations.

IM Accomplishments (Goals & Activities)

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The organization’s IM Program Plan will have identified activities for the year.

These may include, but not limited to, new and/or update:

Policy instrument development and implementation (e.g., policies, standards, guidelines, etc.)

Projects

Systems

Tools

Development and/or implementation of disposition authorities

Etc.

The performance measures should demonstrate accomplishment of goals and activities.

IM Service Quality

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The provision of high-quality IM services in a timely and effective manner is an important feature of an IM Program. Performance measures (e.g., statistics on numbers of requests received and addressed, average length of time to resolve issues, and implementation of improvements to service are ways to demonstrate service quality).

IM Education and Awareness

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Education and awareness tracking assists a department or other public body to demonstrate that it is meeting its commitment to grow IM capacity. Record the education and awareness activities undertaken by the organization.

IM Performance Variances

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Performance must identify and detail variances in the IM Program from the established or planned goals, objectives, activities, etc. that would have been included in the IM Program Plan. In some cases a summary of factors that may have disrupted service continuity (e.g., human resources, physical building access, a shift in priorities, etc.) may be sufficient.

Appendices

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Include any additional documents/reports that support the work outlined in the IM Performance Report that support the activities completed to improve your organization’s IM Program.