The Support stage of the SDLC deals with the on-going support and maintenance of the business solution. The long-term support branch owners (may be AIMS, CS&P or O&S depending on support type) are responsible for the maintenance and up keep of all project delivered documentation used to facilitate ongoing support and maintenance.
The IT Service Desk is the main point of contact into the OCIO, staffed by a courteous, knowledgeable team who offer effective and efficient service to meet user requirements for IT related requests. The IT Service Desk strives to provide first call resolution to government users, and when required re-direct or assign requests to other support teams.
IT Service Desk
- Telephone: (709) 729-HELP (4357)
- Email: firstname.lastname@example.org
Note: To get the fastest service contact the service desk by phone. Service Desk Agents are available to help you with IT problems. If for some reason the service desk cannot resolve your IT problem, they will direct you to someone who can.
Hours of Operation
- Regular Hours: Monday-Friday 8:30 a.m.-4:30 p.m.
- Summer Hours: Monday-Friday 8:30 a.m.-4:00 p.m.
Note: Requests received after business hours or on holidays are addressed the next business day
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