Continuous Improvement

Continuous improvement reduces steps in a process to improve services and shorten timelines for government programs and supports. These improvements can happen over time or all at once.

Continuous improvement also builds a work culture that encourages employees to share their ideas for improvement.

These changes improve a person’s service experience by:

  • Improving the quality of work processes;
  • Reducing errors or defects in processes;
  • Lowering costs;
  • Improving flow of the process;
  • Simplifying complicated processes;
  • Reducing lead time; and
  • Improving employee morale.

Our office works with departments and agencies to improve service delivery. If you have a question or need help, check our contact page.