Further to the Public Advisory issued on March 17 regarding Provincial Government services, Service NL is providing more details related to contact information and service delivery for its Consumer Affairs Division.

In an effort to maintain the safety and well-being of staff, clients and the community, Service NL has enacted a number of social distancing actions to help limit the spread of the COVID-19 virus.

Counter services at the Consumer Affairs Division has been temporarily suspended. The division will be operating at reduced capacity, thereby affecting access to facilities and internal processing times. To the extent possible, clients are asked to utilize online options. Services continue to be available through email and telephone.

Residential tenancy dispute hearings, where the safety of landlords, tenants or rental property are at risk, will be adjudicated through scheduled teleconferences. All other residential tenancy dispute hearings will be rescheduled. Residential tenancy dispute applications should be submitted to Consumer Affairs by email at landlordtenant@gov.nl.ca, fax 1-709-729-6998 or via regular mail. Questions related to residential tenancy disputes can be directed to 1-877-829-2608.

The issuance of charitable lotteries licensing is temporarily suspended. As charitable activities – including licensed charitable lottery dates – may be impacted because of social distancing requirements, current license holders are encouraged to submit requests for amendments to their current lottery license conditions (including changes to draw dates), in an effort to minimize the negative impacts on fundraising activities. Questions related to charitable lottery licensing, along with requested amendments, can be directed to 1-877-968-2600 or appsconsumeraffairs@gov.nl.ca. Officials will work with current license holders to facilitate appropriate amendments.

Questions pertaining to the Consumer Affairs Division should be directed to the following numbers:

• Consumer Protection – 1-877-968-2600
• Residential Tenancy – 1-877-829-2608
• Licensing – 1-877-968-2600

The Provincial Government apologizes for any inconvenience and asks the for public’s understanding and patience during its efforts to minimize further spread of COVID-19.

We will continue to monitor and where necessary implement protocols required to contain the virus. For the most up-to-date information related to COVID-19, please visit www.gov.nl.ca/covid-19. For questions related to COVID-19, please email covid19info@gov.nl.ca.

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Media contact
Krista Dalton
Service NL
709-729-4748, 685-6492
kristadalton@gov.nl.ca