The Department of Health and Community Services continues to assess an IT systems outage that is affecting a number of health-related services. While the outage is affecting IT systems, including Regional Health Authority (RHA) emails, impacts to services vary by region.
The department appreciates the patience of residents, and apologizes for any inconvenience. The Newfoundland and Labrador Centre for Health Information (NLCHI), who is assessing and working to resolve the matter, is working with Bell Aliant, the managed service provider, in collaboration with the RHAs. Further details will be provided as they become available.
Eastern Health
- As a result of the outage, Eastern Health is working to determine service availability and will reschedule any missed appointments.
- At this time, non-emergency procedures scheduled for November1, 2021, will be rescheduled for a later date.
- If you are travelling from outside of the Eastern Health region, we encourage you to call ahead to determine if your appointment is being rescheduled, by calling 1-833-777-1276.
- Paper and manual processing for COVID-19 forms and applications will continue, including:
- COVID – 19 Travel Form
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- COVID – 19 Assessment/Referral Form
- COVID – 19 Out-of-Province Proof of Vaccination
- COVID – 19 Results Portal
- The following services will proceed tomorrow, Monday, November 1, 2021:
- In-person dialysis at all locations throughout the region
- Community-based services, including Home Support, Special Assistance Program and Direct Home Services
- Mental health and addictions community counselling services
- All influenza and COVID-19 vaccination clinics
- Maternal-Fetal Assessment Unit appointments
- Patients who attend appointments at private doctor’s clinics are encouraged to check with those clinics directly
- Eastern Health is unable to send or receive emails at this time.
Central Health
- All booked appointments taking place in a Central Health facility will be cancelled for November 1, 2021.
- A patient inquiry line has been set up as patients may not be contacted directly to have their appointments rescheduled, as patient contact information may not be accessible at this time. Patients who have any questions regarding appointments, procedures and surgeries scheduled for Monday, November 1, 2021 may call 1-844-651-6214.
- The following services will proceed tomorrow, Monday, November 1, 2021:
- In-person dialysis will proceed at James Paton Memorial Regional Health Centre in Gander and Central Newfoundland Regional Health Centre in Grand Falls-Windsor
- Only emergency community-based services will continue
- All Influenza and COVID-19 vaccination clinics will proceed as scheduled
- Central Health Authority is unable to send or receive emails at this time.
Western Health and Labrador-Grenfell Health
- Clinical services and scheduled surgeries will continue as planned.
- All Western Health’s appointments will proceed on Monday except some virtual appointments:
- Telehealth and virtual appointment scheduled with Eastern Health and Central Health providers or services (i.e. cancer care) will not proceed on Monday.
- If your virtual appointment is with a Western Health program, service, or provider, it will proceed as scheduled, unless you are contacted.
- Western Health appointments for blood collection will proceed as scheduled.
- Routine laboratory and diagnostic imaging appointments for November 1, 2021 with the Labrador-Grenfell Health Authority will be cancelled and rescheduled at a later date.
- Chemotherapy appointments at Western Memorial Regional Hospital, Sir Thomas Roddick Hospital, and Dr. LeGrow Health Centre will not proceed on November 1, 2021.
- Western Health and Labrador-Grenfell Health Authority are unable to send or receive emails at this time.
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Media contact
Melony O’Neill
Health and Community Services
709-729-1377, 689-0928
melonyoneill@gov.nl.ca