Effective today (May 2), services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.

This service transition will enhance capacity to assist individuals in real time during a crisis, with a three-digit number already well known to residents and easier to recall when needed.

For a period of time, and to ensure a seamless service transition, residents who call the existing Provincial Mental Health Crisis Line will be automatically transferred to the 811 HealthLine for support, but are encouraged to call 811 directly.

Today’s announcement is one of a number of mental health and addictions service enhancements and initiatives expected in the coming weeks.

Quote
“The transition of services from the Provincial Mental Health Crisis Line to 811 HealthLine supports integrated health care delivery, where individuals can have their physical and mental health needs supported at the same time, and  allows for more timely access services when people need it the most.”
Honourable John Haggie
Minister of Health and Community Services

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811 HealthLine

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Media contact
Nancy Hollett
Health and Community Services
709-729-6554, 327-7878
nancyhollett@gov.nl.ca