Consumer Affairs Division


  • Residential Tenancies handles mediation and adjudication of disputes between landlords and tenants.
  • Charitable Gaming regulates the licencing of charitable and non-profit organizations’ lottery fund-raising activities to ensure a fair and equitable game and return to the organizations.
  • Consumer Protection regulates transactions between consumers and business entities to ensure fairness and reasonableness.
  • Security Services regulates licencing of individuals and corporations who provide clients with private investigation and security services for the purposes of protection or gathering information.
  • Direct Sellers regulates licencing of direct sales contracts between consumers and business entities to protect consumers being solicited at home.
  • Collection Agencies regulates licencing of individuals and corporations that facilitate the collection of outstanding debt for others


  • Consumers
  • Businesses
  • Landlords and Tenants
  • Lenders and Collection Agencies
  • Charitable and Not for Profit Organizations
  • Self-Regulating Occupations
  • Educational Institutions
  • Sports Organizations
  • Fire Departments
  • Private Investigators
  • Security Guards/Burglar Alarms
  • Door to Door Sales
  • Credit Bureaus
  • Law Enforcement Agencies
  • Federal, Provincial and Municipal Governments


Director: Jean Bishop

Consumer Affairs Division
Service NL
Tel: (709) 729-2660
Fax: (709) 729-6998
Toll Free: 1 (877) 968-2600