Significant Progress

Way Forward Commitment:

Our Government faces increasing citizen service delivery expectations. The use of online and mobile platforms, such as smart phones and tablets, has changed the way people interact to share information and access services. This has driven citizen demand for change in how they interact with Provincial Government services.

Committed to in Phase 1, our Government has recently completed a survey of Newfoundland and Labrador residents on service delivery expectations. The data collected from this survey will help inform the next phase of our transformation from a paper-based application culture to a digital-by-design model. To begin to implement this model, in 2017-18, our Government will create a Digital-by-Design Project team to identify areas of service delivery that could be redesigned to provide the ability to use the services they require when they want and how they want. Also in 2017-18, work will continue on consolidating toll-free numbers for Provincial Government services to provide more streamlined access for Newfoundlanders and Labradorians.

What We’ve Accomplished:

• An inventory of Government toll-free numbers, with consolidation recommendations, was completed. A review of the recommendations and consolidation is underway.
• An implementation roadmap has been developed to transform our Government to digital-by-design; this includes the integration of multiple services in an online format, which will make it easier for clients to do business with Government.
• On April 24, 2018 our Government released a five-year plan to enhance government services for residents by making services “digital-by-design.” Through this plan, government will fully realize the new approach of “One Client. One GovNL. One Relationship.”

News Releases:

Premier Ball Launches Next Phase of Actions Through The Way Forward

The Digital Way Forward: Government Unveils Five-Year Plan to Make Service “Digital By Design”

Provincial Government Launches Digital MyGovNL Pilot for Motor Registration Division