Completed
Way Forward Commitment:
For many services, demand is not constant or uniform throughout the year. In 2018-19, our government will begin to identify and address service areas characterized by fluctuating demand that is both long-term and predictable. To illustrate how peak-demand issues can be addressed, in 2018 our government will change motor vehicle registration renewal from an approach that is based on date of vehicle purchase, where there are peaks at certain times of the year, to one that is based on clients’ birth dates, which are more evenly distributed throughout the year. This new approach will initially apply to all new vehicles.
What We’ve Accomplished:
- To assist the public in adjusting to a paperless approach and serve as a reminder to individuals who do not have email accounts, the Motor Registration Division (MRD) can align the vehicle renewal date with the owner’s month of birth as well, rather than the date of vehicle purchase.
- Effective January 2019, MRD began issuing a new, more secure, vehicle registration document for all future commercial and non-commercial vehicle transactions. In addition, a new feature has been added – the licence plate number will now also be listed on the sticker, reducing the risk of fraud or theft.
- Customers visiting a Service NL office to perform vehicle transactions such as new vehicle registration, renewals or vehicle transfers, for example, will no longer receive their registration or sticker over the counter. Instead, customers will receive a printed receipt, reducing the wait time for basic renewal transactions by about half.
News Releases:
Driver’s Licence and Vehicle Registration Renewal Reminders to be Issued through Email