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Support Innovative Work Arrangements

On-going

Way Forward Commitment:

The advancement of technology has changed the way people work and has enabled employees to increase their mobility. With access to mobile tools such as laptops and smart phones, some workers can work anywhere at any time. Our Government will develop innovative work arrangement policies which support employees working in remote locations, virtual offices or shared work spaces.

By March 31, 2018, Service NL will explore virtual offices for suitable functions. If adopted, employees will be supported to use mobile technology to work without dedicated office space, accessing shared work space on an as needed basis.

What We’ve Accomplished:

  • Service NL’s AMANDA information management system was updated during the third quarter of 2017-2018. Enhancements and improvements to the system, including the procurement of mobile device hardware have been initiated and will continue into 2018-2019 and 2020.
  • The Office of the Chief Information Officer is currently working on implementing a mobile inspection solution that will introduce efficiencies and allow inspectors to spend more time in the field performing inspections and investigations. The use of mobile devices will result in a reduction in paper work. As well, the current practice of completing a paper inspection report followed by manually entering the same information into the information management system upon the return to the office will be eliminated.
  • The co-location of the Service NL and Service Canada offices in St. Anthony is targeted for 2019. Co-location will result in more efficient public access to provincial and federal services in the St. Anthony area. Other federal – provincial co-location opportunities will be explored during 2018-2019.
  • Service NL is part of a joint tender, with other Government Departments, for office space in Gander. Co-location of Provincial Government offices in Gander will result in more efficient public access to services in the Gander area. As well, from an operations perspective, the co-location of Government Departments may introduce efficiencies and cost savings due to shared waiting areas, reception, boardrooms, etc.
  • Service NL’s office in Happy Valley-Goose Bay is now co-located with the Department of Advanced Education, Skills and Labour. Other opportunities for co-location and joint office space will be explored.