About the Department

The Department of Advanced Education, Skills and Labour works to ensure the province has a highly educated and skilled workforce to meet evolving labour market demands. This includes creating a climate which is conducive to economic growth, competitiveness, and prosperity. This is achieved through a range of services and supports including:

  • helping employers with accessing and keeping skilled workers;
  • working with employers, employees, and unions to foster a positive employment relations climate;
  • providing programs and supports for apprenticeship and trades certification;
  • increasing the recruitment and retention of immigrants;
  • promoting diversity and multiculturalism;
  • supporting the delivery of post-secondary education through Memorial University of Newfoundland, College of the North Atlantic and private training institutions;
  • administering the student financial assistance program;
  • offering career development and planning services as well as employment and training supports, and information about the labour market;
  • providing programs and services to promote adult literacy; and,
  • delivering income support and other financial supports.

Vision

A province where citizens are educated, skilled, and supported to be employed within a positive workplace environment.

Mandate

The mandate for the Department of Advanced Education, Skills and Labour is to:

  • work collaboratively with employers and communities to increase immigration;
  • help individuals to obtain the educational, employment, financial and social supports needed to achieve the greatest benefit from current and future economic opportunities in the province;
  • encourage effective relationships between employers and employees through the administration and enforcement of applicable legislation; and
  • support post-secondary education and literacy to ensure that graduates are able to fully participate in and contribute to their communities.

Lines of Business

The Department provides a range of programs and services to build a stronger economic foundation, which includes: supporting post-secondary education; encouraging attachment to the labour force; helping to meet the province’s labour market needs; supporting individuals when they require assistance; and working with employers, employees and unions to create positive employment relations. Programs and services are grouped in the following areas:

  • Employment Supports and Career Services – career counseling, wage subsidies, apprenticeship and trades certification supports, job searches, pre-employment readiness, as well as training and skills development.
  • Workforce Development – supporting employers with recruitment, retention, and human resource planning; providing workforce policy support; as well as supplying individuals with labour market information and trend analysis on labour market opportunities.
  • Immigration – nomination of eligible newcomers for permanent residency, engaging with employers and community stakeholders, delivering multiculturalism awareness activities, and providing recruitment and retention supports.
  • Labour Relations – facilitating the settlement of collective agreements, providing dispute resolution services, appointing arbitrators, and providing workplace training.
  • Labour Standards – ensuring compliance with minimum terms and conditions of employment.
  • Post-Secondary Education – training supports, tuition supports, apprenticeship, skilled trades certification, student financial assistance, student assessment, adult literacy, as well as supporting the delivery of post-secondary education.
  • Income Supports and Basic Benefits – monthly benefits, earning supplements, and one-time benefits.

Values

Employees within the Department of Advanced Education, Skills and Labour support the following values:

  • Partnership – Employees are committed to building collaborative and constructive relationships with all stakeholders.
  • Professionalism – Employees are highly trained and committed to providing quality services.
  • Respect – Employees are committed to ensuring the views of others are clearly understood and represented in a fair, neutral, and dignified manner.
  • Sustainability – Employees act in a way that is environmentally, economically, and socially sustainable.

Primary Clients

The Department of Advanced Education, Skills and Labour currently serves several broad groups of clients:

  • Employers and employees
  • Apprentices and tradespersons
  • Post-secondary students and graduates
  • Post-secondary educational institutions
  • Immigrants and expatriates
  • Individuals under-represented in the workforce
  • Community organizations
  • Sector groups and industry associations
  • Low income residents
  • Governments and government agencies

Service Standards

Apprenticeship and Trades Certification

  • Class Calls for Block or Level Training – The first round of class call packages are mailed to apprentices 40 Business Days prior to the start of a training block and will continue until a minimum number of students are confirmed (usually 6 students).
  • Exam Accommodations (Apprenticeship Supports) – Approval for the exam will be emailed within 5 Business Days of the completed application being received. An accommodated exam will be conducted within 20 Business Days of an apprentice completing block or level training.
  • Exam Marking Process and Grade Release – Grades are released 10 Business Days after exam dates, by 4:00pm.
  • Exam Rewrite Opportunities – Exam rewrites can be conducted 20 Business Days after the original exam writing date. An exam rewrite date will be scheduled within 15 Business Days of submission of a Rewrite Registration Form.
  • Self-Study Program – Apprenticeship and Trades Certification Division staff will send an email to the apprentice or trade qualifier, confirming registration for the selected counselling session date and time, within 5 Business Days of receipt of the completed Self-Study Program registration form.

Employment and Training Programs

  • Canada-Newfoundland and Labrador Job Grant20 Business Days, upon receipt of a complete application.
  • Job Creation Partnerships (JCP) Projects and individual Supports25 Business Days, upon receipt of a complete application.
  • JobsNL Wage Subsidy20 Business Days, upon receipt of a complete application.
  • Linkages30 Business Days, upon receipt of a complete application and after the application deadline.
  • Skills Development20 Business Days, upon receipt of a complete application.
  • Student Summer Employment Program High School35 Business Days, upon receipt of a complete application and after application deadline.
  • Student Summer Employment Program Post-Secondary30 Business Days, upon receipt of a complete application and after application deadline.

Income and Social Supports

  • Income Support Program – Telephone Applications – Upon receipt of an Income Support application, the department will notify the applicant of a decision within 30 Calendar Days. This standard is conditional upon the applicant providing the department with all necessary information in a timely manner.

Labour Relations

  • Conciliation Services – Initial contact will be made with the employer and union within 5 Business Days of written notification of appointment of a conciliator officer being forwarded.
  • First Collective Agreement Mediation – Contact will be made with the employer and union within 5 Business Days of written notification of appointment of a first collective agreement mediator being forwarded.
  • Preventive Mediation – Initial contact will be made with the employer and union within 5 Business Days of written notification of appointment of a mediator being forwarded.
  • Appointment of Arbitrators – Initial contact will be made with the employer and union within 2 Business Days of the request being assigned to a conciliation officer.

Labour Standards

  • Clearance Certificates related to the sale or purchase of properties or businesses – 3 Business Days.

Office of Immigration and Multiculturalism

  • Provincial Nominee Program – International Graduate – Upon receipt of a completed application for International Graduate, the department will notify the applicant of a decision within 25 Business Days.
  • Provincial Nominee Program – Skilled Worker – Upon receipt of a completed application for Skilled Worker, the department will notify the applicant of a decision within 25 Business Days.

Student Financial Services

  • Full-Time Applications (for loans and grants)
    • Online – 10 Business Days, upon receipt of a complete application.
    • Paper – 20 Business Days, upon receipt of a complete application (Note: Paper applications require several additional steps which are avoided when applying online – i.e., resource allocation for manual data entry; additional time requirements to electronically scan, action and file paper applications received which is automatically done when applying online).
  • Canada Student Grant for Services and Equipment for Students with Permanent Disabilities – 10 Business Days, upon receipt of a complete application.
  • Appeals (for loans and grants) is 14 Business Days for Student/Parental Appeals and Medical Appeals.

Click here for more information on Student Financial Services’ deadlines and service standards.