At an event today at Motor Registration Division (MRD) in Mount Pearl, the Honourable Sarah Stoodley, Minister of Digital Government and Service NL, announced that new drivers can now complete their class 5 drivers permit test electronically through their MyGovNL account.
Residents of the province can create a MyGovNL account using their email address. Then, by linking either a MRD issued photo identification card or MCP card, eligible candidates may access the online driver’s test.
Like the paper-based format, the electronic test consists of two parts: road sign recognition test and knowledge-based questions. Both parts must be completed successfully to pass the test.
Once successful, the individual is directed to schedule an appointment at MRD, or their nearest Government Service Centre, to complete the permit. During the visit, staff will verify the documents, review the test results, conduct a vision test and process the individual’s photo.
With consistently high call volumes, Motor Registration Division has updated their customer service tools to reduce caller wait times and provide a better experience. If you choose to call, you will be given an expected wait time, the option to receive a call back or leave a voicemail.
Since the introduction of a five-year Digital Government plan in 2018, the Provincial Government has progressively transformed the way services are delivered in Newfoundland and Labrador. Online service options have been useful in complementing traditional services during the COVID-19 pandemic, and online driver permit testing is in line with the digital government response to the public health emergency.
MyGovNL registration has grown by approximately 2,000 per cent since March 2020 to more than 164,000 users.
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“During the height of the pandemic, Motor Registration Division regularly received up to 2,000 calls per day. This improved system will provide clients with more options and better guide them through the process. Online driver permit testing also improves service delivery by integrating a new convenient, electronic solution for customers.”
Honourable Sarah Stoodley
Minister of Digital Government and Service NL
Des améliorations à l’Immatriculation des véhicules renforcent le service à la clientèle
Learn more
Digital Government and Service NL Online Services
News Release: Motor Registration Division Adds Additional Online eServices
News Release: Motor Registration Division Adds Two New Online Services to MyGovNL
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Media contact
Krista Dalton
Digital Government and Service NL
709-729-4748, 685-6492
kristadalton@gov.nl.ca