Public Advisory: Counter Service Suspended at Motor Registration Division and Government Service Centres

  • Service NL

March 22, 2020

In light of ongoing efforts to help contain COVID-19, Service NL is discontinuing counter service at the Motor Registration Division in Mount Pearl (MRD) and all Government Service Centres (GSC) throughout the province.

Residents are asked to avail of Motor Registration Division services such as address changes, drivers’ licence renewals, vehicle renewals and notice of sale online at Citizens requiring assistance completing transactions on-line should call the number of their local office for assistance. The numbers are:

Location Number
Mt Pearl Main MRD Office 1-833-796-0610
Mt Pearl Main GSC Office 709-729-3699
Medicals Driver Records 709-729-0345
National Safety Code 709-729-0359
Harbour Grace 709-945-3120
Clarenville 709-466-4060
Marystown 709-279-0837
Gander 709-256-1420
Grand Falls Windsor 709-292-4210
Stephenville 709-643-8650
Corner Brook 709-637-2556
St. Anthony 709-454-8833
Happy Valley Goose Bay 709-896-5428
Labrador City 709-944-5282

Service NL will only be offering in-person services by appointment when there is an urgent need for someone to travel and it is their first time being issued a photo identification card. To access this service, clients are asked to call the Registrar of Motor Vehicles at 1-709-729-4175.

All written and practical driver examinations are suspended until further notice. However, consideration will be given for any urgent requirements for commercial classes of licences. Anyone who has such a requirement for a commercial class of licence is asked to call 1-709-729-4175.

For any Motor Registration Division services not currently available to residents online, applications and supporting documents can be emailed to If clients are unable to submit documentation via email, drop boxes will be established at MRD and GSC locations throughout the province this week. All individuals availing of email transactions or utilizing drop boxes are asked to provide a phone number so they can be contacted to process payment and confirm information on their application.

Requests for electrical permits (both residential and commercial), renewal of electrical contractors’ certificates and the extension of electrical permits will be processed online only at this time. Residents requiring assistance completing requests or making payments online should call the number of their local office for assistance (listed above). Drop boxes can also be utilized for dropping off applications and documents. A phone number must be included for contact regarding payment processing and verification of information.

Residents requiring a birth certificate, marriage certificate or death certificate are asked to submit requests online. Anyone requiring assistance completing requests or making payments online should call Vital Statistics at 709-729-3308 or email for assistance.

Individuals seeking a marriage license may avail of approved private issuers of marriage licenses. If an approved marriage license issuer is not available, you may call Vital Statistics at 709-729-3308 or email  Drop boxes are also available for Vital Statistics applications and documents. Individuals utilizing email transactions or drop boxes are asked to provide a phone number for contact for processing payments and confirmation of application information.

Residents are encouraged to use other services available online. Available online services include:

Drivers and Vehicles

 Electrical Applications

Only registered electrical contractors with a contractor registration number and a valid email address can submit Electrical Applications Online.

Environmental Protection

 As a result of suspended counter service, there may be delays in receiving documents through regular mail service. The Provincial Government has consulted with law enforcement agencies to advise of these changes and the anticipated delay in receiving documents by mail.

The Provincial Government apologizes for any inconvenience and asks for the public’s understanding and patience during its efforts to minimize further spread of COVID-19.

We will continue to monitor and where necessary implement protocols required to contain the virus. For the most up-to-date information related to COVID-19, please visit

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 Media contact
Krista Dalton
Service NL
709-729-4748, 685-6492

2020 03 22 12:26 pm