The Provincial Government, on behalf of the Accessibility Standards Advisory Board, is seeking Expressions of Interest for membership to the Accessible Customer Service Standard Development Committee.
The Accessibility Standards Advisory Board provides recommendations to the Minister Responsible for the Status of Persons with Disabilities on how to remove and prevent barriers to programs and service delivery and ensure equitable access for persons with disabilities. The committee will report to the board, and will provide technical expertise to support the board in its mandate.
The Expression of Interest seeks submissions from:
- Persons with disabilities with lived experience receiving and/or delivering customer service;
- Individuals from disability organizations;
- Individuals from business and industry sectors with experience in the provision of customer service;
- Individuals who work within core government, agencies, boards or commissions with responsibilities related to customer service standards; or
- Individuals with organizations or public bodies (e.g. government agencies, boards or commissions) that are impacted by customer service standards.
Experience in two or more of the following are required for eligible applicants:
- Business and industry sectors;
- Human resources and customer service;
- Program management and policy development related to the design and delivery of programs and services; and
- Accessibility and inclusion.
Guidelines and application form can be found on the Disability Policy Office webpage. Submissions will be accepted until 4:00 p.m. on August 31, 2023. You can also call toll-free 1-888-729-6279; text 709-725-4463; or email disabilitypolicy@gov.nl.ca. Video Relay Service calls are also welcome and applications are available in alternate formats.
Under the Accessibility Act, the Accessibility Standards Advisory Board is required to establish subcommittees for the development of each accessibility standard. This is in line with Health Accord NL’s recommendation of building a provincial pathway to inclusion for a more inclusive health system and society in which each person feels valued and respected.
The Disability Policy Office under the Department of Children, Seniors and Social Development serves as Secretariat to the Accessibility Standards Advisory Board.
Quotes
“Accessibility standards are the building blocks for making real and effective improvements to accessibility. This committee plays an important role in making recommendations to ensure that design and delivery of programs and services are equitable for persons with disabilities to access goods and services. I encourage eligible individuals to submit an Expression of Interest to join our collective efforts to build a province that is fully accessible and inclusive.”
Honourable Paul Pike
Minister of Children, Seniors and Social Development and Minister Responsible for the Status of Persons with Disabilities
“The Customer Service Standard is the first standard to be developed and implemented under the Accessibility Act, and we cannot do this without the input of those in our province who have lived experiences with disability, technical experts who work with disability related organizations and those who understand the importance of accessible customer service in the delivery of programs and services within business and industry. Together we will create an inclusive province where everyone has the opportunity to live the life the way they choose.”
Debbie A Ryan
Chair, Accessibility Standards Advisory Board
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Learn more
Accessibility Act – Children, Seniors and Social Development
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