Welcome to the MTAP Hub, your central source for information, resources, and tools related to the Medical Transportation Assistance Program (MTAP).

On this page, you can:

• Learn how MTAP works
• Find extra support (Hope Air)
• See airfare prepayment options
• Get claim forms
• Check direct deposit requirements (registration required)
• Learn how to submit your claim
• Get contact information

⚠️ Important: Direct Deposit Required

You must be registered for direct deposit to receive payment.

• New to MTAP? Register when submitting your first claim
• Used MTAP before? You are already registered — no action needed

Medical Transportation Assistance Program (MTAP)

If you need to travel for specialized insured medical services that are not available in your area, you may be eligible for financial help through MTAP, including:

• Economy airfare and related taxi fares
• Private vehicle mileage
• Bus and ferry travel
• Accommodations (private or commercial)
• Meals (per diem)

For a quick overview: Fact Sheet

Step 1: How MTAP works

To determine if you and your escort are eligible for MTAP assistance, please review the following important reference material:

• Eligible Specialized Insured Medical Services
• MTAP Claim Guide
• MTAP Escort Guide (Download escort note template / Sample template)

Step 2: Additional support (Hope Air)

As part of a pilot initiative, MTAP has partnered with Hope Air. Eligible families with a total annual household income of $70,000 or less may apply directly to Hope Air for upfront travel assistance.

Learn more
Hope Air Travel Assistance Request Application

Step 3: Airfare prepayment options

In some cases, you may qualify for partial prepayment of airfare.

In-Province Flight Pass
Apply online (recommended)
Start application
User guide

Apply using a PDF form
Download form | Sample form

Out-of-Province Pre-Payment
Apply using a PDF form
Download form | Sample form

Step 4: Claim forms

You are required to download and complete one of the following forms that matches your travel (in-province or out-of-province).

In-Province Medical Transportation Assistance Claim
Download form | Sample claim

Out-of-Province Medical Transportation Assistance Claim
Download form | Sample claim

Complete and submit the following additional claim forms, if needed.

Flights and Accommodation Worksheet
Download form | Sample worksheet

Private Vehicle Worksheet
Download form

Step 5: Direct deposit

You must be registered for direct deposit to receive payment.

• First time using MTAP? Register when submitting your first claim.
• Received MTAP before? You are already registered.

Register online

Need help?
vendormaintenance@gov.nl.ca
709-729-2670

Step 6: How to submit your claim

You must be registered for direct deposit to receive payment.

• First time using MTAP? Register before submitting your claim. Go to Step 5.
• Received MTAP before? You are already registered.

Submit your claim:

1. Complete the correct claim form
2. Attach all supporting documentation and required receipts for eligible expenses
3. Submit your claim

Email (fastest): mtap@gov.nl.ca

Regular mail:
Medical Transportation Assistance Program
Department of Labrador Affairs
Government of Newfoundland and Labrador
P.O. Box 8700
St. John’s, NL A1B 4J6
Fax: 709-729-1918

Step 7: Contact information

For more information on MTAP:
mtap@gov.nl.ca
1‑877‑475‑2412