General
- How do I contact the HR Service Centre?
- How long will it take for me to receive my first pay?
- When is my information required to be submitted in order to be processed for the next pay period?
- What documentation do I need to provide to my payroll office in order to be set up on payroll?
- When should completed payroll forms be sent for processing?
- How can completed forms be sent for processing?
- When can I expect to receive payment for my other earnings (e.g. overtime, shift differential, etc)?
- What is an Employee ID?
- Where can I find Compensation and Benefits forms?
Payroll
- My pay was not correct. What should I do?
- My banking information has changed. How do I update it with payroll?
- Is it possible to have my direct deposit go to more than one bank account?
- I would like to have extra taxes taken out of my paycheque. What do I need to do?
- How do I stop my Canada Pension Plan (CPP) contributions?
- How do I get my Record of Employment (ROE)?
- How do I update my personal information?
- Can I request payment for overtime worked or request a “time off in lieu” (TOIL) payout on a separate cheque?
- When can I expect to receive my step increment?
- Is there a maximum on annual Canada Pension Plan (CPP) and Employment Insurance (EI) deductions?
- How do I cancel my voluntary deductions (e.g. social club, associations’ fees, etc…)?
- How do I change my Public Service Credit Union (PSCU) deduction?
Leave
- There is a discrepancy in my leave, what should I do?
- I took leave without pay. Can this be recovered over several pay periods?
- When can I expect to get my final payout of leave?
1. How do I contact the HR Service Centre?
E-mail: HRServiceCentre@gov.nl.ca
Phone: 729-7690 or 1-888-729-7690
Fax: 729-7167
Mailing Address: Treasury Board Secretariat
HR Service Centre
Basement, West Block
PO Box 8700
St. John’s, NL, A1B 4J6
2. How long will it take for me to receive my first pay?
It can take up to two pay periods for you to receive your first pay, provided all required documentation has been received by established cutoff dates.
3. When is my information required to be submitted in order to be processed for the next pay period?
Payroll and Benefits issue a Payroll Cutoff Schedule each year. The schedule can be found here or by contacting the HR Service Centre HRServiceCentre@gov.nl.ca
4. What documentation do I need to provide to my payroll office in order to be set up on payroll?
You must provide:
- Direct deposit information;
- Copy of your birth or baptismal certificate; and
- Copy of your Social Insurance card.
You will also meet with a payroll or departmental representative to review and complete a hiring package. This will be arranged by your manager or SHRM unit.
5. When should completed payroll forms be sent for processing?
Completed and approved forms should be forwarded to Compensation and Benefits or your payroll office for processing as soon as possible. While we work to honour deadlines, we ask that you submit your information as early as possible, so as to avoid a high volume of submissions on deadline days. High volumes of submissions may lead to delays in processing.
6. How can completed forms be sent for processing?
Approved and completed forms can be scanned and emailed, faxed, or dropped off at the HR Service Centre or your payroll office. When faxing and emailing, please ensure your document remains an appropriate size and is legible.
7. When can I expect to receive payment for my other earnings (e.g. overtime, shift differential, etc)?
Every effort is made by Compensation and Benefits to process requests by established cutoff dates. High volumes of requests may result in a delay in processing. Delayed requests should be processed the following payday.
8. What is an Employee ID?
An Employee ID is a nine digit number assigned to you in the payroll system. It can be found in the top section of your pay statement. It should be used on all relevant Compensation and Benefits forms and quoted when contacting the HR Service Centre or payroll office.
9. Where can I find Compensation and Benefits forms?
Forms are posted on the Public Service Network (PSN) site: https://www.intranet.gov.nl.ca/forms/payroll-and-benefits-division/. You are required to use the current version of the form, as found on the website above. Instructions are included with the forms.
Please ensure that forms are complete and have all necessary signatures. Incomplete forms or outdated forms cannot be accepted and will be returned to you for resubmission.
10. My pay was not correct. What should I do?
Report any discrepancies in your pay to your manager and the HR Service Centre for review.
11. My pay was not correct. What should I do?
You must complete a Payroll Direct Deposit form (OCG-800) and forward it to the HR Service Centre or your payroll office. Compensation and Benefits forms can be found here: https://www.intranet.gov.nl.ca/forms/payroll-and-benefits-division/
12. Is it possible to have my direct deposit go to more than one bank account?
No, it is not possible to have your direct deposit go to more than one bank account.
13. I would like to have extra taxes taken out of my paycheque. What do I need to do?
You must complete relevant sections of the Canada Revenue Agency TD1 form (td1-personal-tax-credits-returns/td1-forms-pay-received-on-january-1-later/td1nl.html) and forward it to the HR Service Centre or your payroll office. Please note that you can only specify a dollar amount, not a percentage.
14. How do I stop my Canada Pension Plan (CPP) contributions?
If you are between the ages 65 and 70 and receiving CPP, you may elect to stop CPP deductions. To stop these deductions you must meet the criteria outlined on form CPT30 from the Canada Revenue Agency (payroll-deductions-contributions/canada-pension-plan-cpp/stopping-cpp-contributions.html). Complete the form and scan and email, fax or drop off to the HR Service Centre. If you are not in receipt of CPP you are still subject to CPP deductions.
15. How do I get my Record of Employment (ROE)?
Compensation and Benefits will submit the ROE to Service Canada within five calendar days after the end of your last pay period. You can obtain your ROE from Service Canada: (programs/ei/ei-list/ei-roe/access-roe.html).
For hourly/casual call in employees, the employee must request a ROE as needed, by sending a written request or email to the HR Service Centre or your payroll office.
16. How do I update my personal information?
You must notify the HR Service Centre or your payroll office of any changes to your personal information (e.g. mailing address, name, etc) via email, fax or drop off.
If you are requesting a change in name you must forward a copy of the legal document (marriage certificate, birth certificate, SIN card, etc.) to support the request.
Remember to include your Employee ID number.
17. Can I request payment for overtime worked or request a “time off in lieu” (TOIL) payout on a separate cheque?
No, separate cheques are not issued. Payment will be included with your regular pay.
18. When can I expect to receive my step increment?
It can take up to two pay periods for you to receive your step increment and up to an additional pay period for you to receive any retroactive pay owing. If you have not received your step increment or retroactive pay within these time frames, you should contact the HR Service Centre or your payroll office.
19. Is there a maximum on annual Canada Pension Plan (CPP) and Employment Insurance (EI) deductions?
Yes, there are maximum deductions. The deductions are set by Canada Revenue Agency (CRA) annually. Please consult the CRA website for limits.
20. How do I cancel my voluntary deductions (e.g. social club, associations’ fees, etc…)?
You must send an email or letter to the HR Service Centre (HRServiceCentre@gov.nl.ca). Remember to include your identifiers.
21. How do I change my Public Service Credit Union (PSCU) deduction?
To increase, decrease or stop your PSCU deduction, please submit a completed PSCU form to the HR Service Centre or your payroll office. The form can be obtained from the PSCU. Remember to include your Employee ID number.
22. There is a discrepancy in my leave, what should I do?
Please send an email to the HR Service Centre HRServiceCentre@gov.nl.ca to determine the reason for the discrepancy. If the matter is unable to be resolved, an email will be sent to Payroll and Benefits Division. To facilitate timely processing, please include in the email subject line – leave, your department name, employee name and reason for the request (e.g. Leave, Finance, Jane Doe, Sick Leave Incorrect).
23. I took leave without pay. Can this be recovered over several pay periods?
No, periods of leave without pay are recovered from your pay once the unpaid leave is submitted to payroll.
24. When can I expect to get my final payout of leave?
It can take up to three pay periods before the final leave payout is issued.