MyGovNL Contact Form

How to register an account on MyGovNL

Note: Only one account can be created per email address, you have the option to add a secondary email after creating your account.

Each person must have their own MyGovNL account associated with their unique email address to which they should link only their information (MCP, Driver's Licence etc.) to. Not doing so will cause errors.

1. Navigate to the MyGovNL sign-in page and click or tap the Create an account link above the email address field.

   

2. Create an account by entering in your first and last names, your personal email address, and the password you want to use to access MyGovNL.

   Note: Government-based email addresses are not valid.

   Your password must:

   • Be at least eight characters long
   • Contain a lowercase letter
   • Contain an uppercase letter
   • Contain a number
   • Contain at least one of the following special characters: !@#$%^&*.`
   • Not contain your first or last name
   • Not contain your email address
   

3. Once you have filled out the form, click or tap the Create Account button.

4. You will be presented with a page to inform you that an email has been sent with instructions on how to verify your email address.

   You will be unable to sign in to your new account until the email address for the account has been verified.

   The verification link in the sent email will expire within 20 minutes. If the link has expired or if the original email was not received or deleted, you can request another email by entering the sign-in details ( email address and password ) of your new account on the sign-in page.

   

5. Click / tap Verify my account in the account verification email.

   

6. Your account is now ready to use. Enter the email address and password you used for the account you created, then click / tap Login to access MyGovNL.

   

7. You will be presented with the Services Dashboard, where you can access our available services.

How to verify your email address for your new MyGovNL account

1. If you have already created your account, you will have been presented with a page to inform you that an email has been sent with instructions on how to verify your email address.

   You will be unable to sign into your new account until the email address for the account has been verified.

2. Click or tap the Verify my account button in your account verification email. This verification link will expire within seven days.

   If the link has expired or if the original email was not received or was deleted, you can request another email by entering the sign-in details ( email address and password ) of your new MyGovNL account on the sign-in page.

   If you did not receive your email, check your email's Spam / Junk folder.

   If you are unable to find an email from us in your Junk/Spam folder, please try adding the email address mygovnl-no-reply@gov.nl.ca to your safe sender list. Once you have done so, you can prompt our system to send you another verification link by attempting to sign into your new account.

3. Your account is now ready to use. Click or tap Sign In to access MyGovNL.

4. Enter the email address and password you used for the account you created, then click or tap the Sign in button.

How to renew your Accessible Parking Permit through MyGovNL

Choosing digital renewal allows you to access and print the permit using your MyGovNL account for 30 days

1. Sign in to your MyGovNL account at my.gov.nl.ca.

   If you do not already have a MyGovNL account, you will need to create one before you can renew your Accessible Parking Permit.

2. Once signed in, navigate to the Services section and select Accessible Parking Permit.

   Choose the option to Onboard and follow the instruction displayed on screen. Note that you must have a permanent Accessible Parking Permit to use the renewal service.

3. Enter, review and submit the information on your permit renewal form via MyGovNL. You must not enter anyone else's information to link.

4. Once onboarded, please navigate to the link "Renew your accessible parking permit" under Actions or click the "Renew" button on the Accessible Parking Permit card under Your Linked Items

5. You will then be presented the "Before you start" page which will include a "Here's what you'll need" section. Gather any required documents and click on the Get Started button.

6. Enter your address on the next page that will include a form to collect address and then click on the Next button.

7. Enter your contact information on the next page that will include a form to collect contact information and then click on the Next button.

8. Select your permit delivery between obtaining a Digital or Paper copy on the next page and then click on the Next button.

9. Review all information on the page and then click on the Submit Renewal button to complete renewal.

Having trouble renewing your Accessible Parking Permit through MyGovNL

Choosing digital renewal allows you to access and print the permit using your MyGovNL account for 30 days

Only a permanent Accessible Parking permit can be renewed via MyGovNL, you must apply for your permit using the link Accessible Parking Permit Application if you hold a temporary Accessible Parking Permit.

If you are having trouble linking your information to the Accessible Parking Permit service and hold a permanent Accessible Parking Permit. Please provide the following:

Only users who possess a Newfoundland issued driver's licecne are eligible to pay fines via MyGovNL.

If you hold a Newfoundland MRD issued driver's licence and are facing issues with fine payment, please contact us.

For payment of fines issued to out of province drivers or users not able to pay fines using MyGovNL please visit Fines Administration to pay your fines/tickets.

How to verify your email address for your new MyGovNL account

1. If you have already created your account, you will have been presented with a page to inform you that an email has been sent with instructions on how to verify your email address.

   You will be unable to sign into your new account until the email address for the account has been verified.

2. Click or tap the Verify my account button in your account verification email. This verification link will expire within seven days.

   If the link has expired or if the original email was not received or was deleted, you can request another email by entering the sign-in details ( email address and password ) of your new MyGovNL account on the sign-in page.

   If you did not receive your email, check your email's Spam / Junk folder.

   If you are unable to find an email from us in your Junk/Spam folder, please try adding the email address mygovnl-no-reply@gov.nl.ca to your safe sender list. Once you have done so, you can prompt our system to send you another verification link by attempting to sign into your new account.

3. Your account is now ready to use. Click or tap Login to access MyGovNL.

4. Enter the email address and password you used for the account you created, then click or tap the Login button.

How to access your account with two-factor authentication (2FA)

1. Sign into your MyGovNL account via MyGovNL's sign-in page.

2. If your two-factor authentication is managed by Email, a verification code will be sent to the email address you are using to sign in to your account. Open the email, copy the verification code, and paste or type it into MyGovNL and click or tap Verify.

   If your two-factor authentication is managed by Text Message (SMS), a verification code will be sent to your mobile phone. Copy and paste or type the code into MyGovNL and click or tap Verify.

3. If you did not receive the verification code, click or tap the Resend Verification Code link. Please be aware that a code through SMS may take up to 10 minutes to receive.

4. If you do not have access to the phone or email address that the verification code is sent to, please contact us. We can remove the two-factor authentication from your account.

How to link your MCP to your MyGovNL account

1. Sign into your MyGovNL account via MyGovNL's sign-in page.

2. Find the MCP service card on your account dashboard. Click/tap on the service card.

3. Read the terms of use. If you accept, click the checkbox to the left and then click/tap I Consent. You will not be able to continue unless you provide your consent to the terms

4. Make sure you are linking with your own MCP. Each MCP card can only be linked to one MyGovNL account at a time. In addition, each MyGovNL account is designed to represent a single individual, and only allows one Motor Registration ID and one MCP profile to be linked to an account at a time.
   
   If you are creating and linking to a MyGovNL account for someone else, please be sure you have their permission to make the account, and that the information for this account is kept safe and secure. If the individual’s driver’s licence or photo ID has been previously linked to a different MyGovNL account, you will be unable to link it to the new account until it has been unlinked from the previous account.

5. Enter your MCP details:

   • MCP number
   • Valid date (the date from which your coverage began)
   • Expiry date of the MCP card
   • Your last name
   
   Note: You will need to enter your details exactly as they appear on your MCP card. If any of the information is incorrect, or if you have lost your MCP card and you do not know the information above, you will need to submit a completed form to your nearest MCP office to receive a new card. Please see this MCP page for more information.

6. Verify the information entered in the online form is correct. Check for spelling or typos.

7. Click/tap the Confirm button.

8. If you entered your details correctly, your account should be successfully linked to the MCP service.
   
   If you were unable to link, and you received either of these error messages, please refer to the dropdown menus at the top for information about the error you received under MCP:
   
   "The combination of information you have entered does not match our records"
   
   "The last name and/or date of birth on the MCP and drivers licence/photo ID entered do not match"

Note: The only forms of ID accepted for linking to this service are a Driver’s Licence or Photo ID issued from the Motor Registration Division (MRD) of Newfoundland and Labrador, or a Newfoundland and Labrador Medical Care Package (MCP) card. If you do not have an NL Driver’s Licence or a Photo ID from Motor Registration or an MCP card, you will be unable to link to this service on your MyGovNL account.

How to Link to the Learner’s Permit and Off-road Vehicle Tests Service

1. Sign into your MyGovNL account via MyGovNL's sign-in page.
2. Select the Learner’s Permit service card from your dashboard.
3. Read the terms of use. If you accept, click the checkbox to the left and then click/tap I Consent. You will not be able to continue unless you provide your consent to the terms.
4. You will be asked if you have a Driver’s licence or photo ID.
   1. If you have a Motor Registration photo ID, or if you are taking the online permit test because your NL driver’s licence has been expired for over 10 years, select Yes, I have a driver's licence or photo ID.
   2. If you do not have a driver’s licence or photo ID from Motor Registration, but you have an MCP card, select No, I don’t have either.
5. Click/tap Next.
6. Make sure you are linking with your own ID card, and not one that belongs to someone else. Each ID (Driver’s Licence/Photo ID and MCP) can only be linked to one MyGovNL account at a time. In addition, each MyGovNL account is designed to represent a single individual, and only allows one Motor Registration ID and one MCP profile to be linked to an account at a time.

If you are creating and linking to a MyGovNL account for someone else, please be sure you have their permission to make the account, and that the information for this account is kept safe and secure. If the individual’s driver’s licence or photo ID has been previously linked to a different MyGovNL account, you will be unable to link it to the new account until it has been unlinked from the previous account.

7. Enter your ID details:
   1. If you are linking to the service with your Driver’s Licence or Photo ID, you will need to enter the following details:
      1. Driver’s Licence or Photo ID number
      2. Expiry date of your ID
      3. Your last name
      4. Your postal code

      Note: You will need to enter your details exactly as they appear on your ID card. If any of the information is incorrect, you will need to contact Motor Registration to update your information. If you have lost your ID and you do not know the above information, please visit this Motor Registration page for information about requesting a new ID card.

   2. If you are linking to the service with your MCP card, you will need to enter the following details:
      1. MCP number
      2. Valid date (the date from which your coverage began)
      3. Expiry date of the MCP card
      4. Your last name

      Note: You will need to enter your details exactly as they appear on your MCP card. If any of the information is incorrect, or if you have lost your MCP card and you do not know the information above, you will need to submit a completed form to your nearest MCP office to receive a new card. Please see this MCP page for more information.

8. Verify the information entered into the online form is correct. Check for spelling or typos.
9. Click/tap the Confirm button.
10. If you entered your details correctly, your account should be successfully linked to the Driver and Vehicle service.

If you were unable to link, and you received either of these error messages, please refer to the dropdown menus at the top for information about the error you received under MCP:

• "The combination of information you have entered does not match our records"
• "The last name and/or date of birth on the MCP and drivers licence/photo ID entered do not match"

How to link your Driver’s Licence or Photo ID to the Domestic Wood Cutting service on your MyGovNL account

Note: Only a Driver’s Licence or Photo ID issued from the Motor Registration Division (MRD) of Newfoundland and Labrador is accepted as ID for linking to this service. If you do not have an NL Driver’s Licence or a Photo ID from Motor Registration, you will be unable to link.

1. Sign into your MyGovNL account via MyGovNL's sign-in page.

2. Find Domestic Wood Cutting service on the services page and click/tap the service card.

3. Read the terms of use. If you accept, click the checkbox to the left and then click/tap I Consent. You will not be able to continue unless you provide your consent to the terms.

4. Make sure you are linking with your own Driver’s Licence or Photo ID. Each Driver’s Licence/Photo ID can only be linked to one MyGovNL account at a time. In addition, each MyGovNL account is designed to represent a single individual, and only allows one Motor Registration ID and one MCP profile to be linked to an account at a time.
   
   If you are creating and linking to a MyGovNL account for someone else, please be sure you have their permission to make the account, and that the information for this account is kept safe and secure. If the individual’s driver’s licence or photo ID has been previously linked to a different MyGovNL account, you will be unable to link it to the new account until it has been unlinked from the previous account.

5. Enter your Driver’s Licence or Photo ID details:

   • Driver’s Licence or Photo ID number
   • Expiry date of your ID
   • Your last name
   • Your postal code

   Note: You will need to enter your details exactly as they appear on your ID card. If any of the information is incorrect, you will need to contact Motor Registration to update your information. If you have lost your ID and you do not know the above information, please visit this Motor Registration page for information about requesting a new ID card

6. Verify the information entered into the online form is correct. Check for spelling or typos.

7. Click/tap the Confirm button

8. If you entered your details correctly, your account should be successfully linked to the MCP service.
   
   If you were unable to link, and you received either of these error messages, please refer to the dropdown menus at the top for information about the error you received under Driver and Vehicle / Motor Vehicle Registration > Other:
   
   "The combination of information you have entered does not match our records"
   
   "The last name and/or date of birth on the MCP and drivers licence/photo ID entered do not match"

How to connect to the MyHealthNL service

Note: Please note that you will need a valid driver's licence or a MRD issued Photo ID and a valid MCP card to access this service. Any other forms of photo identification (passports, permanent residency cards, driver's licence issued from outside of Newfoundland etc.) are not accepted to verify your identity at this time.

If you don't have a Driver's Licence then you will need to have a MRD issued Photo ID. You can follow the steps on and get one issued by following the link: Apply for a Photo ID.

1. Sign into your MyGovNL account via MyGovNL's sign-in page.

2. Find the MyHealthNL service card on your services dashboard. Click/tap the on the service card.

3. Read the terms of use. If you accept, click the checkbox to the left and then click/tap I Consent. You will not be able to continue unless you provide your consent to the terms.

4. The Service Conditions for access to your MyHealthNL service will display. The following criteria is required to view your MyHealthNLs:

   • Your MCP must be linked to your account, and must not be expired
   • You must be at least 16 years old
   • Your driver’s licence/photo ID must be linked to your MyGovNL account via the Driver and Vehicle service, and must not be expired
   • Last name and date of birth of both the MCP and driver’s licence/photo ID linked to the MyGovNL account must match

5. If you have not linked your MCP to your MyGovNL account, you will be asked to enter your details.

   • Make sure you are linking with your own MCP card. Each MCP card can only be linked to one MyGovNL account at a time. In addition, each MyGovNL account is designed to represent a single individual, and only allows one Motor Registration ID and one MCP profile to be linked to an account at a time.
     
     If you are creating and linking to a MyGovNL account for someone else, please be sure you have their permission to make the account, and that the information for this account is kept safe and secure. If the individual’s MCP card has been previously linked to a different MyGovNL account, you will be unable to link it to the new account until it has been unlinked from the previous account.

   • Enter your MCP details:
     1. MCP number
     2. Valid date (the date from which your coverage began)
     3. Expiry date of the MCP card
     4. Your last name
   
   
   Note: You will need to enter your details exactly as they appear on your MCP card. If any of the information is incorrect, or if you have lost your MCP card and you do not know the information above, you will need to submit a completed form to your nearest MCP office to receive a new card. Please see this MCP page for more information.

   • Verify the information entered in the online form is correct. Check for spelling or typos.

   • Click/tap the Confirm button.

   • If you entered your details correctly, your account should be successfully linked to the MCP service.
   • If your MCP card is expired, you must renew it. Until it is renewed, you will be unable to access your MyHealthNL service. You may be able to renew your MCP through the MCP service on your MyGovNL account.

   • If you were unable to link, and you received either of these error messages, please refer to the dropdown menus at the top for information about the error you received under MCP:
     
     "The combination of information you have entered does not match our records"
     
     "The last name and/or date of birth on the MCP and drivers licence/photo ID entered do not match"

6. If you have not linked your driver’s licence/photo ID to your MyGovNL account, you will be asked to enter your details.

   • Make sure you are linking with your own Driver’s Licence or Photo ID. Each Driver’s Licence/Photo ID can only be linked to one MyGovNL account at a time. In addition, each MyGovNL account is designed to represent a single individual, and only allows one Motor Registration ID and one MCP profile to be linked to an account at a time.
   
   If you are creating and linking to a MyGovNL account for someone else, please be sure you have their permission to make the account, and that the information for this account is kept safe and secure. If the individual’s driver’s licence or photo ID has been previously linked to a different MyGovNL account, you will be unable to link it to the new account until it has been unlinked from the previous account.
   • Enter your Driver’s Licence or Photo ID details:
     1. Driver’s Licence or Photo ID number
     2. Expiry date of your ID
     3. Your last name
     4. Your postal code
     Note: You will need to enter your details exactly as they appear on your ID card. If any of the information is incorrect, you will need to book an appointment with Motor Registration to update your information. If you have lost your ID and you do not know the above information, please visit this Motor Registration page for information about requesting a new ID card.
   • Verify the information entered in the online form is correct. Check for spelling or typos.
   • Click/tap the Confirm button.
   • If you entered your details correctly, your account should be successfully linked to the Driver and Vehicle service.
   • If your driver’s licence/photo ID is expired, you must renew it. Until it is renewed, you will be unable to access your MyHealthNL service. You may be able to renew your driver’s licence/photo id online through the Driver and Vehicle service on your MyGovNL account.
   • If you were unable to link, and you received either of these error messages, please refer to the dropdown menus at the top for information about the error you received under Driver and Vehicle / Motor Vehicle Registration > Other:
     "The combination of information you have entered does not match our records"
     "The last name and/or date of birth on the MCP and drivers licence/photo ID entered do not match"

7. Once all of the criteria from step 4 have been verified, on the Service conditions page, click/tap the Confirm button.

8. Confirm your address. If your address has changed, you will be required to notify MCP of this change so that your MCP card can be mailed to the correct address. If you need to update your address, select No>, otherwise select Yes if it is correct. Click/tap Next.
   If your address has changed, you will need to submit a physical form to MCP with your new address.

   • Download the MCP Card Replacement/Information Update form here
   • Then print and drop the form off at your nearest MCP office or send it to your nearest MCP office by mail.
     
     St. John's Office:
     45 Major's Path
     PO Box 8700
     St. John’s, NL
     A1B 4J6
     
     Grand Falls-Windsor Office:
     22 High Street
     PO Box 5000
     Grand Falls-Windsor, NL
     A2A 2Y4

9. If you selected Yes on the previous screen to confirm that your address on file with MCP is correct, an activation code will be sent to your address in the mail. You will need to enter this code to view your MyHealthNL. The activation code should arrive within 7-14 business days.
   Note: If you do not activate your MyHealthNL service within 30 days after you request your activation code, the code will expire, and you will need to request a new code.

10. If you have received your code in the mail, repeat steps 1-4. Upon clicking/tapping Continue from the Service conditions page, you will be asked for your activation code. Enter the code that is printed on the letter you received.

11. Verify that you entered the code correctly. Click/tap Confirm.

12. If you entered your activation code correctly, you will successfully link to the MyHealthNL service. Using this service, your MyGovNL account will serve as authorization for you to access your health records.

13. Click/tap the View my MyHealthNL action link. This link will take you to the external MyHealthNL portal where you can view your health records.
    Note: MyHealthNL is separate from MyGovNL. If you have any questions about MyHealthNL or your MyHealthNL, please visit the links below.
    
    MyHealthNL Help Guides
    NL Health Services - MyHealthNL

How to remove Driver’s Licence/Photo ID or MCP profile from your account

If you have attempted to Unlink a service from your account, the Unlink button unfortunately does not fully remove a service link at this time. The Unlink button currently rescinds your permission for us to use your information to link to the service, and not the link itself.

If you need to remove a link to a service from your account, please Contact us by clicking or tapping the button below and filling out our contact form. Let us know the email address associated with your MyGovNL account as well as which service links to remove.

How to delete your MyGovNL account

Please contact us to delete your account or/and remove any documents (MCP, Driver's Licence, MRD issued Photo ID) linked to your account.

How to Add or Make a Change to an email address on your MyGovNL account

1. Sign into your MyGovNL account via MyGovNL's sign-in page.

2. Once you have signed into your MyGovNL account, navigate to your Account page.

3. Click/tap the Personal Information tab on the left if it is not already active, then click/tap Email Addresses.

4. Click/tap the Add Email button and type your new email address, and then type it again to confirm the email address. Verify that the spelling is correct.

5. A verification email will be sent to the added address.

6. An email will be sent to the email address you added to your account. Open the email and click/tap Verify my email address.

7. The new email address is added to your MyGovNL account as an alternate email. You can use this email address to sign into your MyGovNL account as well as your primary email address.

8. If you would like to make your newly added email address the primary email, click/tap your current primary email address.

9. Click/tap the new email address, and then click/tap Update.

10. Your primary email address is now set to your new email address.

11. If you would like to remove your old email address from your MyGovNL account, click/tap Remove next to the email address under Alternate emails.

How to change your name on your MyGovNL account

How to notify Motor Registration that your address has changed on MyGovNL

1. Sign into your MyGovNL account via MyGovNL's sign-in page.

2. Find the Driver and Vehicle service card on your services dashboard and click/tap on the service card.

3. Click/tap Change your address with Motor Registration under Actions or click/tap Update under your address in Your linked items.

4. The next page will display what you will need to notify Motor Registration of your change in address. You will need a document that provides proof of your new address. Click/tap Next to continue.

5. You will be required to upload your document as proof of your address change. The following documents are accepted:

   • Phone, internet, cable, or electricity bill within the last two (2) months

   • bank statement

   • void cheque with your new address

   • mortgage document

   • personal taxes filed in the previous year

   • employment confirmation or pay stub

   • Employment Insurance document

   • Income Support Program document

   • residential lease or rental agreement completed and signed by landlord and tenant

6. Upload your proof of new address. Click/tap the Choose file button on the file uploader, then select the file (your document) from your device. The file must be an image (JPG/JPEG or PNG), Word document (DOC/DOCX), or a PDF, and the file size must be 10 MB or smaller. Once your file is select, click/tap Next.

7. Enter your new address into the form. These details are required:

   • Street number

   • Street name

   • City/Town

   • Province

   • Postal Code

8. Verify the information entered in the online form is correct. Check for spelling or typos. Click/tap Next.

9. Review your address submission. Verify that the information is correct, then click/tap Submit.

10. Your new address has been submitted to Motor Registration. Please allow 5-10 days for your address to be updated before proceeding with any online services. A new driver’s licence/photo ID card will be mailed to you within 10-14 days.

Change address on your MCP

1. Sign into your MyGovNL account via MyGovNL's sign-in page.

2. Find the MCP service card on your services dashboard and click/tap on the service card.

3. Click/tap Change your address with MCP under Actions or click/tap Update under your address in Your linked items.

4. You will then be presented the Before you start page, click/tap Get Started.

5. Enter your new address into the form. These details are required:

   • Street number

   • Street name

   • City/Town

   • Province

   • Postal Code

6. Verify the information entered in the online form is correct. Check for spelling or typos. Click/tap Next.

7. Review your address submission. Verify that the information is correct, then click/tap Submit.

8. Your new address has been submitted to MCP. You will receive a confirmation email when your address has been updated. Contact MCP at 1-800-563-1557 or mcpregistration@gov.nl.ca if you don't receive your confirmation email within 24 hours.

How to renew your Driver’s Licence on MyGovNL

Note: If you are having trouble linking to the Driver and Vehicle service using your MyGovNL account, please choose the reason Can’t link to the Driver and Vehicle service from the dropdown above and refer to the steps listed for that item.

1. Sign into your MyGovNL account via MyGovNL's sign-in page.

2. Find the Driver and Vehicle service card on your account dashboard and select it.

3. If your driver’s licence or photo ID is expiring soon, a card will display under your Reminders to renew your ID soon. There will also be a Renew button displayed under your driver’s licence/photo ID.

4. Click/tap Renew your driver’s licence under Actions > Driver or click/tap the Renew button on your driver’s licence/photo ID item under Your linked items.

5. The next page will display what you will need to renew your driver’s licence/photo ID. You can confirm or change your address during the renewal process. If you aren’t sure if you owe any fees to Motor Registration, you can click/tap the blue ? icon to the right of the sentence “The renewal amount is [your fee] plus any fines and outstanding amounts.” Click/tap Next to continue.

6. Confirm your address. If your address has changed, please select the Change my address with the Motor Registration Division option from the drop-down menu above to refer to its steps.

7. You may be asked to provide an update about your vision. If you do not see this page, please skip to step 8.

   • If, since the last time you completed your driving test, your vision has changed in a way that would impact your ability to drive your vehicle, please select Yes, otherwise, select No.
   • Click/tap Next

8. You may be asked to provide an update about any health conditions. If you do not see this page, please skip to step 9.

   • If, since the last time you completed your driving test, your health has changed in a way that would impact your ability to drive your vehicle, please select Yes, otherwise, select No.
   • Click/tap Next

9. Review your driver’s licence renewal submission. Verify that the information is correct, then click/tap Next.

10. Select your method of payment for your renewal.

    • If you are paying with a Visa or MasterCard (credit or debit card), click/tap the Visa or MasterCard dropdown menu.

      1. Enter your details: Credit/debit card number, expiry date of your card, and the CVV (found on the back of the card)

    • If you want to make an Interac payment, click/tap the Interac Online dropdown.

      1. Clients of TD Canada Trust and most credit unions can use Interac Online.

      2. You will be directed to the Interac Online payment portal, with which we are not affiliated. If you experience issues with the Interac payment process, we will be unable to assist you.

    • Click/tap Submit payment

11. If the payment was successful, a new page should display titled Your driver's licence has been renewed with your licence’s new expiry date. If your driver’s licence was expired or soon-to-be expired, be sure to save your receipt to your mobile device or print your receipt and keep it with you until you receive your new licence card. Your receipt is proof of your purchase for any cases in which you will need to provide your licence before you receive the new card. Your new licence should arrive within 10-14 days.

    If you do not receive your licence after 30 days, please Contact Motor Registration.

12. If you received an error message after making your payment:

    • The payment may have still gone through. Navigate to your account’s Driver and Vehicle Service and check the Recently Updated section for information about your driving record. If the card is there, click/tap the View driving record button to View details dropdown and save or print your receipt.

      1. You may have also received an email about the completion of your payment. Please check your email address inbox, or your Spam/Junk folder if there is no email in your inbox.

    • If the payment was removed from your bank account, and there is no card displayed in the Recently Updated section of your Driver and Vehicle service page or any emails about the completion of your payment, please contact us and let us know about your payment and that you did not receive your receipt.

If you get an error when trying to pay for your road test, please contact us

Lost or Stolen driver's Licence / photo ID card

If your driver's licence / photo ID has been lost or stolen, please visit the link Driver’s Licence/Photo ID Replacement

How to notify Motor Registration that your address has changed on MyGovNL

1. Sign into your MyGovNL account via MyGovNL's sign-in page.

2. Find the Driver and Vehicle service card on your account dashboard. Click/tap the Use service button on the card to access the service page.

3. Click/tap Change your address with Motor Registration under Actions or click/tap Update under your address in Your linked items.

4. The next page will display what you will need to notify Motor Registration of your change in address. You will need a document that provides proof of your new address. Click/tap Next to continue.

5. You will be required to upload your document as proof of your address change. The following documents are accepted:

   • Phone, internet, cable, or electricity bill within the last two (2) months

   • bank statement

   • void cheque with your new address

   • mortgage document

   • personal taxes filed in the previous year

   • employment confirmation or pay stub

   • Employment Insurance document

   • Income Support Program document

   • residential lease or rental agreement completed and signed by landlord and tenant

6. Upload your proof of new address. Click/tap the Choose file button on the file uploader, then select the file (your document) from your device. The file must be an image (JPG/JPEG or PNG), Word document (DOC/DOCX), or a PDF, and the file size must be 10 MB or smaller. Once your file is select, click/tap Next.

7. Enter your new address into the form. These details are required:

   • Street number

   • Street name

   • City/Town

   • Province

   • Postal Code

8. Verify the information entered in the online form is correct. Check for spelling or typos. Click/tap Next.

9. Review your address submission. Verify that the information is correct, then click/tap Submit.

10. Your new address has been submitted to Motor Registration. Please allow 5-10 days for your address to be updated before proceeding with any online services. A new driver’s licence/photo ID card will be mailed to you within 10-14 days.

How to change your name on your Motor Registration Division issued Driver's Licence/Photo ID

Change name with Motor Registration Division (MRD)

If your name in your Driver and Vehicle service is incorrect or if your name has changed, please contact the Motor Registration Division (MRD) to update your name.

More information ( Change of Name - MRD )

Driver's Licence Expired Error

If you see the driver's licence expired error when trying to use a service when your driver's licence is not expired, please contact us.

Questions regarding demerit points

1. For any questions regarding your demerit points, please contact Motor Registration

   Contact Motor Registration Division
   Demerit Point System

If you have experienced an error when using MyGovNL or have received a notification that mentions expiration/cancellation of your insurance or that the VIN of your Vehicle may be incorrect, please visit the corresponding site below to amend.

For cancelled or expired insurance, visit: Insurance Requirements

For incorrect VIN, visit: Insurance Validation

To book an appointment with the Motor Registration Division

1. Appointment Information

2. Book an appointment with Motor Registration Division (MRD)

How to Renew Your Vehicle Registration on MyGovNL

Choosing digital renewal allows you to view and print your registration using your MyGovNL account for 30 days

Note: If you are having trouble linking to the Driver and Vehicle service using your MyGovNL account, please choose the reason Can’t link to the Driver and Vehicle service from the dropdown above and refer to the steps listed for that item.

1. Sign into your MyGovNL account via MyGovNL’s sign-in page.
2. Find the Driver and Vehicle service card on your services dashboard and click/tap on the service card.
3. Click/tap Renew your vehicle registration under Actions > Vehicle or click/tap the Renew button on the vehicle you wish to renew the registration for under Your linked items.
4. The next page will display what you will need to renew your vehicle registration online.
• If the page contains the title Here’s what you’ll need, continue to step 6.
• If your vehicle is uninsured or recently insured, you will be unable to renew your vehicle registration online with your MyGovNL account until Motor Registration receives proof of insurance for your vehicle.
• If your vehicle is insured and Motor Registration is unable to confirm the insurance policy or VIN for your vehicle, please contact your insurance provider to confirm that the policy has been filed and forwarded to Motor Registration. You may also submit proof of your insurance policy or VIN to Motor Registration via online form: Motor Registration Division – Insurance Validation.
5. If you aren’t sure if you owe any fees to Motor Registration, you can click/tap the blue ? icon to the right of the sentence “The renewal amount for [your vehicle] is [your fee] annually, plus any fines and outstanding amounts.” Click/tap Next to continue.
6. Confirm your address. If your address has changed, please find and select the Change my address with the Motor Registration Division option from the drop-down menu above to refer to its steps.
• If your address has not changed, proceed to step 8.
7. You may be asked to verify your insurance details.
• If you do not see this page, continue to step 9.
• If you are asked about your insurance details, confirm your insurance provider and policy information are correct. Click/tap Next.
8. Select the method you would like to receive your registration document between Digital registration or a Paper copy sent by the MRD, then click/tap Next.
9. Review your vehicle registration renewal submission. Verify that the information is correct, then click/tap Next.
10. Select your method of payment for your renewal:
• If you are paying with a Visa or MasterCard (credit or debit card), click/tap the Visa or MasterCard dropdown menu.
1. Enter your details: Credit/debit card number, expiry date of your card, and the CVV (found on the back of the card).
• If you want to make an Interac payment, click/tap the Interac Online dropdown.
1. Clients of TD Canada Trust and most credit unions can use Interac Online.
2. You will be directed to the Interac Online payment portal, with which we are not affiliated. If you experience issues with the Interac payment process, we will be unable to assist you.
• Click/tap Submit payment.
11. A new page should display titled Your vehicle registration has been renewed with your registration’s new expiry date. Be sure to save your receipt to your mobile device or print your receipt. The receipt is proof of your payment for any cases in which you will need to provide your registration before you receive the new one. Your new registration should arrive within 10-14 days.
12. If you have not received your registration 30 days after payment, please Contact Motor Registration.
13. If you received an error message after making your payment:
• The payment may have still gone through. Navigate to your account’s Driver and Vehicle Service and check the Recently Updated section for information about your driving record. If the card is there, click/tap the View driving record button to View details dropdown and save or print your receipt.
1. You may have also received an email about the completion of your payment. Please check your email address inbox, or your Spam/Junk folder if there is no email in your inbox.
• If the payment was removed from your bank account, and there is no card displayed in the Recently Updated section of your Driver and Vehicle service page or any emails about the completion of your payment, please contact us and let us know about your payment and that you did not receive your receipt.

How to Remove a Vehicle from MyGovNL Account

1. Sign into your MyGovNL account via MyGovNL’s sign-in page.
2. Find the Driver and Vehicle service card on your account dashboard. Click/tap the Use service button on the card to access the service page.
3. On the Driver and Vehicle service page, scroll to the vehicle that you want to remove from your MyGovNL account. If the vehicle you wish to remove from your account is one that you have previously owned but are no longer in possession of, click the No longer have button on the vehicle item.

Note: If this is a vehicle that has never belonged to you and you believe it to be displayed on your account by mistake, please contact the Motor Registration Division to notify them of the issue. They can remove the vehicle for you.

4. Confirm the reason for removing this vehicle from your account:
• If your vehicle was sold to another individual, click/tap I sold it.
• If your vehicle was gifted to a family member, click/tap I gifted it.
• If your vehicle was taken to a facility to be recycled for scrap parts, click/tap I recycled it.
• If your vehicle was leased, click/tap My lease ended and I returned it to the dealer.
• If you wish to have the vehicle removed from your account for a different reason, please contact Motor Registration and tell them why. They can remove the vehicle from your account.

5. Verify that the correct option is selected. Click/tap Next to continue.

6. The next page will display what you will need to request a removal of the vehicle from your MyGovNL account:
• If you sold your vehicle, you will require the purchaser’s driver’s licence number and postal code if they reside in Newfoundland and Labrador. If the purchaser is not a resident of Newfoundland and Labrador, you will need their name and address. You will also need to provide the details of the sale, including the sale price and the date of the sale.
• If your vehicle was gifted, you will need to provide the giftee’s driver’s licence number, postal code, and their relationship to you if they reside in Newfoundland and Labrador. If the giftee is not a resident of Newfoundland and Labrador, you will need to provide their name, address, and their relationship to you. You must also provide the date on which the vehicle was gifted.
• If your vehicle was taken to a recycling facility, you will need to provide the facility’s contact information, including the name and address, and the date from which you handed the vehicle to the facility.
• If your vehicle was returned after being leased, you must provide the dealership’s contact information, including the company name and the dealership’s address, and the date from which the vehicle was returned.
• If your vehicle is uninsured or recently insured, you will be unable to renew your vehicle registration online with your MyGovNL account until Motor Registration receives proof of insurance for your vehicle.
7. If the vehicle was sold or gifted, you will be asked if the individual is a resident of Newfoundland and Labrador. Select Yes or No, then click/tap Next.
8. Confirm the details of the individual, dealership, or facility that is now in possession of your vehicle, then click/tap Next.

Note: If the vehicle was sold or gifted to a resident of Newfoundland and Labrador and the details entered in the form do not match the information contained in Motor Registration’s database, you will be unable to continue with the removal process. Please verify that the information that you have is correct and is entered into the form fields correctly. The information must exactly match the information that is on the purchaser/giftee’s driver’s licence card.

9. Provide the required details about the transfer of the vehicle, then click/tap Next.

How to Compete a Vehicle transfer

1. Sign into your MyGovNL account via MyGovNL’ s sign-in page.

2. Find the Driver and Vehicle service card on your services dashboard and click/tap on the service card.

3. On the Driver and Vehicle service page, you would be able to see a reminder to complete your vehicle transfer in the “Reminders” section on the right if the seller has first submitted a change of ownership.

4. Click/tap the link “Complete your vehicle ownership transfer” or the button “Complete your vehicle transfer”.

5. Confirm all required documents are available with you as shown on the next page under “Here’s what you’ll need”.

6. Confirm if all sale details are correct on the next page.

7. Confirm if your current address displayed is correct.

8. Enter the details of your vehicle inspection details.

9. Review all details before moving on to payment.

10. Select method of payment and make your payment.

11. You will be taken to a final screen which should read Your vehicle ownership transfer has been completed.

Can't renew your MCP card

There could be a few reasons you may not be able to renew your MCP card:

1. Your MCP is linked to another MyGovNL account.

2. You have moved out of the province and are no longer eligible for MCP.

3. The information you are entering to renew your MCP is inaccurate (you will see an error on screen if this is the case).

4. You are a temporary resident and are currently not eligible to renew your MCP online via MyGovNL.

Please contact us if you are repeatedly getting the same errors and are unable to renew your MCP online.

Currently a citizen must be 16 years of age and older to have access to MyHealthNL. At this time, a parent or guardian cannot access the health record of a child under the age of 16 through MyHealthNL. This will be reassessed for future releases

Alternatively, your health care provider can provide you any details regarding your children's health record, outside of MyGovNL.

Can't renew my child's MCP

There could be a few reasons you may not be able to renew your child's MCP card:

1. Your child's MCP card is linked to another MyGovNL account.

2. Your child had moved out of the province and are no longer eligible for MCP.

3. The information you are entering to renew your child's MCP is inaccurate (you will see an error on screen if this is the case).

4. Your child is a temporary resident and is currently not eligible to have their MCP renewed online via MyGovNL.

Please contact us if you are repeatedly getting the same errors and are unable to renew your MCP online.

Change name on your MCP

1. Sign into your MyGovNL account via MyGovNL's sign-in page.

2. Find the MCP service card on your services dashboard and click/tap on the service card.

   

3. Click/tap Change your Legal name under Actions.

   

4. You will then be presented the Before you start page, click/tap Get Started and follow the prompts on screen to change your legal name with MCP.

How to Update Your Organ Donor Status in MyGovNL

Please follow the steps below to update your organ donor status inside of MyGovNL:

1. Sign into your MyGovNL account via MyGovNL's sign-in page.
2. Find the MCP service card on your services dashboard and click/tap on the service card.
3. Find the link to Update your organ tissue donor status and click/tap the link to update your status.
4. If you are not an enrolled organ donor, you will be shown a screen that will ask for your consent to become one.
5. Click/tap the checkbox if you wish to become an organ donor.
6. You will then be shown a screen confirming that your status has been updated. You will also receive a confirmation email.

Last name and Date of birth do not match MCP

You may be getting this error if there is a driver's licence linked to your account that is NOT yours or the last name or date of birth on your MCP card does not match your Driver's licence/Photo ID.

Please note that each individual must have their own MyGovNL account associated to their unique email address, not doing so may cause errors.

Please contact us to resolve issues when trying to link your MCP to your account.

Wrong MCP linked to your account

If you have an MCP card that is not yours linked to your account, please contact us to get it removed from your account.

Need to Update Information

If you need to update information with MCP, please fill in the form below and submit it to MCP:

Replace Lost MCP card

To replace a lost or stolen MCP card, follow the steps below:

1. Log in to your MyGovNL account.
2. Navigate to the MCP service.
3. Click on the “Replace a lost or stolen MCP card” link under the “Actions” subheading.
4. Follow the prompts on screen to replace your MCP card.

Note: If you had not onboarded the MCP service prior to losing your MCP card, you will need to contact MCP as onboarding requires verification by submitting your MCP information.

You can contact MCP by phone: 1-866-449-4459 or 1-800-563-1557.

Change address on your MCP

1. Sign into your MyGovNL account via MyGovNL's sign-in page.

2. Find the MCP service card on your services dashboard and click/tap on the service card.

3. Click/tap Change your address with MCP under Actions or click/tap Update under your address in Your linked items.

4. You will then be presented the Before you start page, click/tap Get Started.

5. Enter your new address into the form. These details are required:

   • Street number

   • Street name

   • City/Town

   • Province

   • Postal Code

6. Verify the information entered in the online form is correct. Check for spelling or typos. Click/tap Next.

7. Review your address submission. Verify that the information is correct, then click/tap Submit.

8. Your new address has been submitted to MCP. You will receive a confirmation email when your address has been updated. Contact MCP at 1-800-563-1557 or mcpregistration@gov.nl.ca if you don't receive your confirmation email within 24 hours.

Questions about MCP

For specifics on data related to your MCP card and expiry dates, please contact MCP at: 1-800-563-1557 or mcpregistration@gov.nl.ca

Please contact us if you are having trouble connecting, not being able to access your permit or not being able to locate wood cutting area on MyGovNL.

Please contact us if you are having trouble connecting, not being able to access your permit or not being able to locate wood cutting area on MyGovNL.

Please contact us if you are having trouble connecting, not being able to access your permit or not being able to locate wood cutting area on MyGovNL.

How to add helpers to your Wood Cutting Permit on your MyGovNL account

1. Sign into your MyGovNL account via MyGovNL's sign-in page.

2. Click/tap the on the Domestic Wood Cutting service card.

3. There will be a card displayed under the Your linked items section. Click/tap the link Edit helpers to add/remove helpers.

4. Enter/remove any names you wish to add, make sure to enter both their first name and last name. Separate each name by using a comma.

5. Click/tap the checkbox for consent at the bottom of the page confirming you obtained consent from the individuals that had their name listed.

6. Click/tap save at the bottom right of the screen to complete the addition/removal of helpers form your permit.

Questions about commercial cutting Permits

For any questions about commercial cutting permits, please visit the link below:

Questions about Moose Licence/Big Game Licence

For any questions about Moose licence/Big game licence, please visit the link below:

Questions about Crown Lands

For any questions about Crown Lands, please visit the link below:

Questions for Fisheries, Forestry and the Agriculture Department

For any questions about Fisheries, Forestry and the Agriculture Department, please visit the link below:

How to Request a Reprint of Your Vehicle Registration

Note: If you are having trouble linking to the Driver and Vehicle service using your MyGovNL account, please choose the reason Can’t link to the Driver and Vehicle service from the dropdown above and refer to the steps listed for that item.

Choosing digital registration reprint allows you to view and print your registration using your MyGovNL account for 30 days

1. Sign into your MyGovNL account via MyGovNL's sign-in page.
2. Find the Driver and Vehicle service card on your account dashboard. Click/tap the Use service button on the card to access the service page.
3. Click/tap Request a reprint of your vehicle registration under Actions > Vehicle or click/tap the Lost your registration? button on the vehicle you wish to request the registration reprint for under Your linked items.
4. The next page will display what you will need to renew your vehicle registration online.
5. Confirm your address. If your address has changed, please find and select the Change my address with the Motor Registration Division option from the drop-down menu above to refer to its steps.
   • If your address has not changed, proceed to step 8.

   Click/tap Continue to continue with your renewal.

6. Select the method you would like to receive your registration document between Digital registration or a Paper copy sent by the MRD, then click/tap Next.
   • If you select digital registration, you can access it using the Registration button that will be displayed on the vehicle card once reprint is complete.
   • Digital registration can be viewed and downloaded using MyGovNL for up to 30 days after requesting a reprint.
7. Select your method of payment for your renewal.
   • If you are paying with a Visa or MasterCard (credit or debit card), click/tap the Visa or MasterCard dropdown menu.
     1. Enter your details: Credit/debit card number, expiry date of your card, and the CVV (found on the back of the card).
   • If you want to make an Interac payment, click/tap the Interac Online dropdown.
     1. Clients of TD Canada Trust and most credit unions can use Interac Online.
     2. You will be directed to the Interac Online payment portal, with which we are not affiliated. If you experience issues with the Interac payment process, we will be unable to assist you.
   • Click/tap Submit payment.
8. A new page should display titled You paid for your vehicle registration reprint with your registration’s new expiry date. Be sure to save your receipt to your mobile device or print your receipt. The receipt is proof of your payment for any cases in which you will need to provide your registration before you receive the new one. Your new registration should arrive within 10-14 days.

   If you have not received your registration 30 days after payment, please Contact Motor Registration.

9. If you received an error message after making your payment:
   • The payment may have still gone through. Navigate to your account’s Driver and Vehicle Service and check the Recently Updated section for information about your driving record. If the card is there, click/tap the View driving record button to View details dropdown and save or print your receipt.
     1. You may have also received an email about the completion of your payment. Please check your email inbox, or your Spam/Junk folder if there is no email in your inbox.
   • If the payment was removed from your bank account, and there is no card displayed in the Recently Updated section of your Driver and Vehicle service page or any emails about the completion of your payment, please contact us and let us know about your payment and that you did not receive your receipt.

How to Renew Registration if you reside outside of Newfoundland

To renew vehicle registration for out of province residents please visit the link below:

Questions regarding commercial vehicles

For questions regarding commercial vehicles please visit the link Commercial Vehicles and Drivers.

Can I Renew Corporate Owned Vehicles via MyGovNL?

Currently, the commercial services offered through MyGovNL include commercial vehicle exams (Class 1-4 & 9) and payment for a commercial road test. Both services require access through an individual's account. Therefore, there are no relevant services available for companies at this time, and corporate-owned vehicles are not eligible for renewal via MyGovNL.

If you have experienced an error when using MyGovNL or have received a notification that mentions expiration/cancellation of your insurance or that the VIN of your Vehicle may be incorrect, please visit the corresponding site below to amend.

For cancelled or expired insurance, visit: Insurance Requirements

For incorrect VIN, visit: Insurance Validation

Issues with Payment

For questions regarding issues with payment on MyGovNL please contact us.

Last name and Date of birth do not match

You may be getting this error because there is another person's DL/Photo ID or MCP linked to your account. Please contact us if you would like any ID that is not yours to be removed from your account.

Remove DL/Photo ID linked to My account

Please contact us if you would like any ID to be removed from your account.

Questions for motor registrations Division

For any questions directed to the MRD, please follow the link below:

Contact MRD

You are receiving this error because the MCP and the Driver’s Licence on the account do not have the same Last Name and Date of Birth. Is there a possibility that someone else’s MCP or Driver’s Licence is attached to the account?

You can check the MCP by following these steps:

1. Log into the MyGovNL website
2. Click/tap on the MCP service card
3. Under Your linked items, is the MCP shown yours?

You can check the Driver’s Licence/Photo ID by following these steps:

1. Log into the MyGovNL website
2. Click/tap on the Driver and Vehicle service card
3. Under Your linked items, is the Driver’s Licence/Photo ID displayed yours?

If either of these are not yours, you will not be able to access the Personal Health Record.

Please contact us and provide the following information:

If either of these services (MCP or Driver’s Licence) is not yours, and you wish to remove either of them so you may access your Personal Health Record, please provide the following information:

If it is your MCP on the account, and you wish to remove the Driver’s Licence:

1. What is your Last Name as seen on your MCP?
2. What is your Date of Birth?
3. What is your MCP #?

If it is your Driver’s Licence on the account, and you wish to remove the MCP:

1. What is your Last Name as seen on your Driver’s Licence?
2. What is your Date of Birth?
3. What is your Driver’s Licence #?

With this information, we can continue with the removal of the service (MCP or Driver’s Licence) that is not yours from the account. This will then allow you to link your own services to the account and give you access to complete the steps for the Personal Health Record.

Question about MyHealthNL

If you have a question about MyHealthNL involving MygovNL please contact us.

For any specifics regarding MyHealthNL please contact:

For support inquiries regarding the below, please contact: 1-833-961-3750

When dealing with the Personal Health Record, you will encounter two different types of codes when signing up. One of them is the Two-Factor Authentication code, and the other is the One-Time Activation code.

Two-Factor Authentication Code

The Two-Factor Authentication code is requested every time you attempt to access your Personal Health Record. This code is sent to you by email. You would enter that code on a screen that looks like the following:

It is important that once you get to this screen, you do not close out of it. A code will automatically be sent to your primary email address on the account. If you close out of this webpage and attempt to open it again, a new code will be sent, making the previous code no longer usable.

We suggest either:

• Using two different tabs in your web browser, one for your email and the other for the MyGovNL webpage, or
• Utilizing a mobile device for your email and a computer for the MyGovNL website.

Either of these methods will make it easier to retrieve the code without error. If you are having trouble receiving the code, please ensure that you check both the Spam and the Junk folder for the email.

If you are still not receiving the emails, please add the following email to your email contacts: mygovnl-no-reply@gov.nl.ca.

For Sympatico/BellAliant Users:

If you are using a Sympatico/BellAliant email account, please check that the Junk Mail settings in webmail.bellaliant.net are set to ‘Put in Junk folder’ rather than ‘Set to Delete’.

One-Time Activation Code

The One-Time Activation Code is sent to you by mail. This code is only sent to you once you have completed the entire onboarding criteria for the Personal Health Record. The code is then entered one time on the following screen:

Currently, NL Health Services has a Call Centre support that is available to users having issues with their One-Time Activation Code. You can reach them at the following number: 1-833-961-3750.

Hours of Operation: Monday to Friday, 8 AM – 8 PM NT

Please note that they will only be able to assist with issues regarding your One-Time Activation code and your Two-Factor Authentication Code that was sent to you by mail. They will not be able to assist with any other MyGovNL issues.

Once you enter the code and press Continue, you will have completed the onboarding process for the Personal Health Record and will be able to access and view your health records at your convenience.

Still Having Issues?

If you are still having issues with your Personal Health Record codes, please contact us.

Not received One-time activation code

If it has been more than 14 days since you have requested you one-time activation code, please request a new code. If you are still not being able to receive your activation code please contact us.

MyHealthNL for Out of Province residents

To access your MyHealthNL as an out of province resident, please cotnact:

Something went wrong error when completing a payment

If you have encountered a "Something went wrong" error while making a payment on MyGovNL please contact us.

Charged when completing a payment

If you have been charged twice when making a payment on MyGovNL please contact us.

Need refund

If you need refund on a payment you have made on MyGovNL please contact us.

If your question is related to one of the other services listed above, please first check to see if one of those options would assist you.

If your question about MyGovNL does not match any of the other categories listed above, or if your question was not fully answered, please Contact us by clicking / tapping the button below and filling out our contact form.

Questions regarding the Class 5 driving exam (Learner’s Permit)

1. For questions about taking the Class 5 Learner’s Permit exam online on MyGovNL, please contact us and we will get back to you as soon as possible.

2. For any questions regarding the Class 5 Learner’s Permit exam that is not related to the MyGovNL platform, please contact Motor Registration.

   Contact Motor Registration Division

Questions regarding Commercial driving exams

1. For any questions regarding Commercial driving exams, please contact Motor Registration

   Contact Motor Registration Division

How to Request Your Driving Record/Driver’s Abstract on MyGovNL

1. Sign into your MyGovNL account via MyGovNL's sign-in page .

2. Find the Driver and Vehicle service card on your services dashboard and click/tap on the service card.

3. Click/tap Purchase your driving record (abstract) under Actions.

4. The next page will display what you will need to purchase your driving record/abstract. Click/tap Next to continue.

5. Review the summary of your submission. Verify that the information is correct, then click/tap Next.

6. Select your method of payment.

   • If you are paying with a Visa or MasterCard (credit or debit card), click/tap the Visa or MasterCard dropdown menu.

     1. Enter your details: credit/debit card number, expiry date, and CVV (found on the back of the card).

   • If you want to make an Interac payment, click/tap the Interac Online dropdown.

     1. Clients of TD Canada Trust and most credit unions can use Interac Online.

     2. You will be directed to the Interac Online payment portal, with which we are not affiliated. If you experience issues with the Interac payment process, we will be unable to assist you.

   • Click/tap Submit payment.

7. If the payment was successful, a new page titled Your driving record is ready will display. Click/tap View PDF to view the record. Click/tap Save PDF to save the document to your device.

8. If you received an error message after making your payment:

   • The payment may have still gone through. Navigate to your account’s Driver and Vehicle Service and check the Recently Updated section for your driving record. If the card is there, click/tap View driving record to save or print your record. Click/tap View details to save or print your receipt.

     1. You may have also received a confirmation email. Please check your inbox or Spam/Junk folder if necessary.

   • If the payment was removed from your bank account and there is no card displayed in the Recently Updated section and no confirmation email, please contact us and let us know that you did not receive your receipt.

If you want to request an abstract but no longer have a Newfoundland and Labrador driver's licence or have moved out of Newfoundland and Labrador, please contact the MRD:

Contact MRD