National Occupational Classification (NOC): 64400
Fast Facts
- Average Pay: N/A
- Future Growth: N/A
- Skill Level: N/A
- Employment Size: N/A
- Unemployment: N/A
- Full-time Share: N/A
Sample Job Titles
- Bank teller
- Credit union teller
- Financial customer service representative
- Foreign exchange teller – financial services
- Teller - financial services
- Trust company teller
What do customer service representatives (financial institutions) do?
Customer services representatives in financial institutions process customers’ financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.
Customer services representatives in financial institutions performs some or all of the following duties:
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
- Sell travellers’ cheques, foreign currency and money orders
- Answer enquiries and resolve problems or discrepancies concerning customers’ accounts
- Inform customers of available banking products and services to address their needs.
Source: National Occupational Classification (NOC) 2021, Employment and Social Development Canada
Customer service representatives (financial institutions) work in the following subsectors (NAICS) in Newfoundland and Labrador:
- 522 Credit intermediation and related activities
- 911 Federal government public administration
- 511 Publishing industries
- 912 Provincial and territorial public administration
Source: Census 2021, Statistics Canada
Short and Long Term Occupational Projections
Short Term Projections for 2023-2025
The employment outlook will be moderate for customer service representatives (financial institutions) in Newfoundland and Labrador (rating of 3 out of 5) for the 2023-2025 period.
Source: Job Bank, Government of Canada
Long Term Projections for 2023-2032
Customer service representatives (financial institutions) belong to the broader occupational group 64400, 64401 (Customer services representatives – financial institutions and postal services). This group is forecast to be tightening (rating of 2.8 out of 4) over the next several years, meaning new labour supply will be required to meet anticipated job openings.
Source: Department of Finance, Occupation Projections (Summer 2023)
Number of Job Postings in 2023
During 2023, there were 40 public job postings for this occupation, with the following distribution:
| Avalon: 53% | Western: 20% |
| Eastern: 15% | Labrador: 8% |
| Central: 5% | NL-unspecified: 0% |
Source: Lightcast (note: data used in this analysis reflects new unique monthly postings which are totaled for the calendar year)
Who works as customer service representatives (financial institutions) in Newfoundland and Labrador?
During the reference week of May 2021, there were approximately 495 people working in this occupation in Newfoundland and Labrador. 19% of those employed were Male+ and 80% of those employed were Female+.
Here is the age group breakdown for this group of workers:
| 15 to 24 | 25 to 54 | 55 to 64 | 65+ |
| 14% | 66% | 19% | 2% |
Source: Census 2021, Statistics Canada
How much do customer service representatives (financial institutions) make?
Annual Earnings
The median employment income for all customer service representatives (financial institutions) in the reference year 2020 (530 workers in total, including those working part-time and full-time, as well as part-year and full-year) was $32,000.
Source: Census 2021, Statistics Canada
Hourly Earnings
Salary information for customer service representatives (financial institutions) in Newfoundland and Labrador is as follows:
| Low ($/hour) | Median ($/hour) | High ($/hour) | |
| Newfoundland and Labrador | $15.00 | $16.95 | $25.00 |
The following low, median, and high wages are for Canada:
| Low ($/hour) | Median ($/hour) | High ($/hour) |
| $16.50 | $20.51 | $29.00 |
Source: Job Bank, Government of Canada
Most Frequently Sought Skills from Job Postings (2023)
- Commercial Banking
- Sales Prospecting
- Banking Services
- Retail Banking
- Marketing
- Inventory Management
- Service-Level Agreement
- Financial Services
- Customer Relationship Management
- Call Center Experience
Source: Lightcast
What training is required?
- Completion of secondary school.
- A college diploma in business administration may be required.
- On-the-job training is provided.
Source: National Occupational Classification (NOC) 2021, Employment and Social Development Canada
* Find public and private education, training and skills development opportunities in Newfoundland and Labrador here.