National Occupational Classification (NOC): 14100
Fast Facts
- Average Pay: N/A
- Future Growth: N/A
- Skill Level: N/A
- Employment Size: N/A
- Unemployment: N/A
- Full-time Share: N/A
Sample Job Titles
- Administrative clerk
- Classification clerk
- Filing clerk
- General office worker
- Health records clerk
- Mail order clerk
- Medical records clerk
- Office clerk
- Records clerk
- Typist
What do general office support workers do?
General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.
General office support workers perform some or all of the following duties:
- Respond to telephone, in person or electronic enquiries or forward to appropriate person
- Prepare correspondence, reports, statements, forms, presentations, applications and other documents
- Process incoming and outgoing mail, manually or electronically
- Photocopy and collate documents for distribution, mailing and filing
- Send and receive messages and documents using fax machine or electronic mail
- Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
- Assist in preparing meeting agendas, attend meetings, and record minutes
- Assist with administrative procedures such as budget submissions, contracts administration and work schedules
- May sort, process and verify receipts, expenditures, forms and other documents
- May organize the flow of work for other office support workers
- May perform basic bookkeeping tasks such as preparing invoices and bank deposits.
File clerks perform some or all of the following duties:
- Scan, sort and file documents according to established guidelines
- Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
- Track documents removed from files to ensure that loan out documents are returned.
Source: National Occupational Classification (NOC) 2021, Employment and Social Development Canada
General office support workers work in many subsectors (NAICS) in Newfoundland and Labrador, including:
- 622 Hospitals
- 912 Provincial and territorial public administration
- 911 Federal government public administration
- 611 Educational services
- 621 Ambulatory health care services
- 541 Professional, scientific and technical services
- 913 Local, municipal and regional public administration
- 238 Specialty trade contractors
- 441 Motor vehicle and parts dealers
- 561 Administrative and support services
- 624 Social assistance
- 236 Construction of buildings
Source: Census 2021, Statistics Canada
Short and Long Term Occupational Projections
Short Term Projections for 2023-2025
The employment outlook will be moderate for general office support workers in Newfoundland and Labrador (rating of 3 out of 5) for the 2023-2025 period.
Source: Job Bank, Government of Canada
Long Term Projections for 2023-2032
The outlook for general office support workers is forecast to be tightening (rating of 2.7 out of 4) over the next several years, meaning new labour supply will be required to meet anticipated job openings.
Source: Department of Finance, Occupation Projections (Summer 2023)
Number of Job Postings in 2023
During 2023, there were 672 public job postings for this occupation, with the following distribution:
| Avalon: 55% | Western: 18% |
| Eastern: 6% | Labrador: 10% |
| Central: 9% | NL-unspecified: 2% |
Source: Lightcast (note: data used in this analysis reflects new unique monthly postings which are totaled for the calendar year)
Who works as accommodation service managers in Newfoundland and Labrador?
During the reference week of May 2021, there were approximately 2,920 people working in this occupation in Newfoundland and Labrador. 9% of those employed were Male+ and 91% of those employed were Female+.
Here is the age group breakdown for this group of workers:
| 15 to 24 | 25 to 54 | 55 to 64 | 65+ |
| 7% | 63% | 25% | 6% |
Source: Census 2021, Statistics Canada
How much do general office support workers make?
Annual Earnings
The median employment income for all general office support workers in the reference year 2020 (3,400 workers in total, including those working part-time and full-time, as well as part-year and full-year) was $41,600.
Source: Census 2021, Statistics Canada
Hourly Earnings
Salary information for general office support workers in Newfoundland and Labrador is as follows:
| Low ($/hour) | Median ($/hour) | High ($/hour) | |
| Newfoundland and Labrador | $15.00 | $22.39 | $29.16 |
The following low, median, and high wages are for Canada:
| Low ($/hour) | Median ($/hour) | High ($/hour) |
| $15.50 | $22.50 | $32.32 |
Source: Job Bank, Government of Canada
Most Frequently Sought Skills from Job Postings (2023)
- Office Administration
- Accounting
- Administrative Support
- Database Management
- Data Entry
- Bookkeeping
- Event Management
- Medical Terminology
- Invoicing
- Office Supply Management
Source: Lightcast
What training is required?
- Completion of secondary school is usually required.
- Completion of secondary school or college business or commercial courses is usually required.
- Progression to supervisory or office management positions is possible with experience.
- Progression to officer level positions is possible with additional training and experience.
Source: National Occupational Classification (NOC) 2021, Employment and Social Development Canada
* Find public and private education, training and skills development opportunities in Newfoundland and Labrador here.