Other Customer and Information Services Representatives

National Occupational Classification (NOC): 64409

Fast Facts

  • Average Pay: N/A
  • Future Growth: N/A
  • Skill Level: N/A
  • Employment Size: N/A
  • Unemployment: N/A
  • Full-time Share: N/A

Sample Job Titles

  • Accounts information clerk
  • Bus information clerk
  • Complaints clerk – customer service
  • Contact centre agent – customer service
  • Courtesy desk clerk
  • Customer service representative – call centre
  • Enquiries clerk
  • Information clerk – customer service
  • Maintenance service clerk
  • Merchandise exchange clerk
  • Tourist information clerk


What do other customer and information services representatives do?

Other customer and information services representatives answer enquiries, provide information regarding an establishment’s goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.

Customer services representatives in retail establishments perform some or all of the following duties:

  • Answer, in person or on the phone, enquiries from customers
  • Investigate complaints regarding the establishment’s goods, services and policies
  • Arrange for refunds, exchange and credit for returned merchandise
  • Receive account payments
  • Receive credit and employment applications.

Contact centre agents perform some or all of the following duties:

  • Take customer orders for goods or services
  • Promote goods or services
  • Respond to enquiries and emergencies
  • Investigate complaints and update accounts.

Customer service representatives in insurance, telecommunication, utility and similar companies perform some or all of the following duties:

  • Explain the type and cost of services offered
  • Order services
  • Provide information about claims or accounts
  • Update accounts, initiate billing and process claim payments, and receive payment for services.

Information services representatives perform some or all of the following duties:

  • Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Source: National Occupational Classification (NOC) 2021, Employment and Social Development Canada

 

Other customer and information services representatives work in many subsectors (NAICS) in Newfoundland and Labrador, including:

  • 911   Federal government public administration
  • 561   Administrative and support services
  • 441   Motor vehicle and parts dealers
  • 524   Insurance carriers and related activities
  • 912   Provincial and territorial public administration
  • 221   Utilities
  • 417   Machinery, equipment and supplies merchant wholesalers
  • 517   Telecommunications

Source: Census 2021, Statistics Canada

 

Short and Long Term Occupational Projections

Short Term Projections for 2023-2025

The employment outlook will be moderate for other customer and information services representatives in Newfoundland and Labrador (rating of 3 out of 5) for the 2023-2025 period.

Source: Job Bank, Government of Canada

 

Long Term Projections for 2023-2032

The outlook for other customer and information services representatives is forecast to be balanced (rating of 1.9 out of 4) over the next several years, meaning projected labour supply is expected to meet forecasted job openings.

Source: Department of Finance, Occupation Projections (Summer 2023)

 

Number of Job Postings in 2023

During 2023, there were 713 public job postings for this occupation, with the following distribution:

Avalon:  67% Western:  14%
Eastern:   5% Labrador:  3%
Central:  11% NL-unspecified:  0%

Source: Lightcast (note: data used in this analysis reflects new unique monthly postings which are totaled for the calendar year)



Who works as other customer and information services representatives in Newfoundland and Labrador?

During the reference week of May 2021, there were approximately 2,330 people working in this occupation in Newfoundland and Labrador. 35% of those employed were Male+ and 65% of those employed were Female+.

Here is the age group breakdown for this group of workers:

15 to 24 25 to 54 55 to 64 65+
13% 70% 15% 2%

Source: Census 2021, Statistics Canada

 

How much do other customer and information services representatives make?

Annual Earnings

The median employment income for all other customer and information services representatives in the reference year 2020 (2,455 workers in total, including those working part-time and full-time, as well as part-year and full-year) was $34,800.

Source: Census 2021, Statistics Canada

 

Hourly Earnings

Salary information for other customer and information services representatives in Newfoundland and Labrador is as follows:

Low ($/hour) Median ($/hour) High ($/hour)
Newfoundland and Labrador $15.00 $20.00 $30.00

 

The following low, median, and high wages are for Canada:

Low ($/hour) Median ($/hour) High ($/hour)
$15.00 $20.00 $31.25

Source: Job Bank, Government of Canada

 

Most Frequently Sought Skills from Job Postings (2023)

  • Cash Register
  • Call Center Experience
  • Customer Inquiries
  • Merchandising
  • Food Programs
  • Selling Techniques
  • Conflict Resolution
  • Technical Support
  • Bilingual (French/English)

Source: Lightcast



What training is required?

  • Completion of secondary school is usually required.
  • Completion of some college or other post-secondary programs may be required.
  • Clerical or sales experience may be required.
  • Progression to supervisory positions is possible with experience.

Source: National Occupational Classification (NOC) 2021, Employment and Social Development Canada

* Find public and private education, training and skills development opportunities in Newfoundland and Labrador here.