Retail Sales Supervisors

National Occupational Classification (NOC): 62010

Fast Facts

  • Average Pay: N/A
  • Future Growth: N/A
  • Skill Level: N/A
  • Employment Size: N/A
  • Unemployment: N/A
  • Full-time Share: N/A

Sample Job Titles

  • Department store supervisor
  • Food store supervisor
  • Head cashier
  • Key holder - retail store
  • Liquor store supervisor
  • Produce department supervisor
  • Rental service supervisor
  • Route supervisor, retail sales
  • Sales supervisor
  • Supermarket department supervisor
  • Telemarketing supervisor


What do retail sales supervisors do?

Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64100), Cashiers (65100), Store shelf stockers, clerks and order fillers (65102) and Other sales related occupations (65109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Retail sales supervisors perform some or all of the following duties:

  • Supervise and coordinate sales staff and cashiers
  • Assign sales workers to duties and prepare work schedules
  • Authorize payments and the return of merchandise
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Maintain specified inventory and order merchandise
  • Prepare reports regarding sales volumes, merchandising and personnel matters
  • Hire and train or arrange for the training of new sales staff and monitor and report on performance
  • Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
  • May perform the same duties as workers supervised
  • May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Source: National Occupational Classification (NOC) 2021, Employment and Social Development Canada

 

Retail sales supervisors work in many subsectors (NAICS) in Newfoundland and Labrador, including:

  • 445   Food and beverage stores
  • 452   General merchandise stores
  • 446   Health and personal care stores
  • 448   Clothing and clothing accessories stores
  • 444   Building material and garden equipment and supplies dealers
  • 453   Miscellaneous store retailers
  • 441   Motor vehicle and parts dealers

Source: Census 2021, Statistics Canada

 

Short and Long Term Occupational Projections

Short Term Projections for 2023-2025

The employment outlook will be moderate for retail sales supervisors  in Newfoundland and Labrador (rating of 3 out of 5) for the 2023-2025 period.

Source: Job Bank, Government of Canada

 

Long Term Projections for 2023-2032

The outlook for retail sales supervisors is forecast to be tightening (rating of 2.7 out of 4) over the next several years, meaning new labour supply will be required to meet anticipated job openings.

Source: Department of Finance, Occupation Projections (Summer 2023)

 

Number of Job Postings in 2023

During 2023, there were 157 public job postings for this occupation, with the following distribution:

Avalon:  48% Western:  19%
Eastern:  7% Labrador:  8%
Central:  18% NL-unspecified:  1%

Source: Lightcast (note: data used in this analysis reflects new unique monthly postings which are totaled for the calendar year)



Who works as retail sales supervisors in Newfoundland and Labrador?

During the reference week of May 2021, there were approximately 845 people working in this occupation in Newfoundland and Labrador. 30% of those employed were Male+ and 70% of those employed were Female+.

Here is the age group breakdown for this group of workers:

15 to 24 25 to 54 55 to 64 65+
17% 61% 20% 4%

Source: Census 2021, Statistics Canada

 

How much do retail sales supervisors make?

Annual Earnings

The median employment income for all retail sales supervisors  in the reference year 2020 (910 workers in total, including those working part-time and full-time, as well as part-year and full-year) was $28,600.

Source: Census 2021, Statistics Canada

 

Hourly Earnings

Salary information for retail sales supervisors  in Newfoundland and Labrador is as follows:

Low ($/hour) Median ($/hour) High ($/hour)
Newfoundland and Labrador $15.00 $18.75 $28.85

 

The following low, median, and high wages are for Canada:

Low ($/hour) Median ($/hour) High ($/hour)
$15.00 $20.15 $34.13

Source: Job Bank, Government of Canada

 

Most Frequently Sought Skills from Job Postings: (2023)

  • Merchandising
  • Retail Operations
  • Cash Register
  • Inventory Management
  • Selling Techniques
  • Marketing
  • Visual Merchandising
  • Auditing
  • Warehousing
  • Cash Handling

Source:  Lightcast



What training is required?

  • Completion of secondary school is usually required.
  • Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is usually required.
  • Progression to management positions in retail trade is possible with additional training or experience.

Source: National Occupational Classification (NOC) 2021, Employment and Social Development Canada

* Find public and private education, training and skills development opportunities in Newfoundland and Labrador here.

 

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