Continuous improvement seeks to improve every process in an organization by focusing on enhancing the activities that generate the most value for the client, while removing as many wasteful activities as possible. The objective is to reduce steps in a process to improve services and shorten timelines for government programs and supports. These improvements can happen over time or all at once.

The best way to deploy a thorough continuous improvement program is to combine incremental and breakthrough improvements. By doing this, an organization can quickly deal with smaller issues, while giving larger items the care and attention they deserve.

Continuous improvement also builds a work culture that encourages employees to share their ideas for improvement.

These changes improve a person’s service experience by:

• Improving the quality of work processes;
• Reducing errors or defects in processes;
• Lowering costs;
• Improving flow of the process;
• Simplifying complicated processes;
• Reducing lead time; and
• Improving employee morale.

For more information, download our Continuous Improvement Step-by-Step Guide.