Continuous improvement reduces steps in a process to improve services and shorten timelines for government programs and supports. These improvements can happen over time or all at once.

Continuous improvement also builds a work culture that encourages employees to share their ideas for improvement.

These changes improve a person’s service experience by:

• Improving the quality of work processes;
• Reducing errors or defects in processes;
• Lowering costs;
• Improving flow of the process;
• Simplifying complicated processes;
• Reducing lead time; and
• Improving employee morale.

Our office works with departments and agencies to improve service delivery.