The Office of the Comptroller General is committed to providing services to its clients according to defined Service Level Standards and regularly measures whether or not these commitments are being met.

Our Shared Responsibilities

Performing within the Service Level Standards is a shared responsibility between the Office of the Comptroller General and its clients. Our Service Level Standards are based on receiving all required information from clients.

Services

Supplier Maintenance

Description of Service	Supplier setup and maintenance is a centralized service for all Government of Newfoundland and Labrador (GNL) payables administered by the Office of the Comptroller General (OCG). Suppliers to GNL are required to be setup with a unique supplier number prior to receiving payment from GNL. This process includes the setup of new suppliers as well as the updating of existing suppliers.
Service Standard	Creation of a new supplier account or changes to an existing account will be completed within 6 calendar days of the OCG receiving the completed supplier maintenance form(s), with all necessary documentation, from the supplier or from the Department submitting on behalf of a supplier.

 

Invoice Processing and Payment

Description of Service	Invoices received for payment are processed and paid by the Office of the Comptroller General in accordance with the Government of Newfoundland and Labrador (GNL) Invoice Guide, which can be viewed at http://www.fin.gov.nl.ca/fin/suppliers/InvoiceGuide.pdf. Departments are responsible for approving and certifying these invoices for payment.
Service Standard	Invoice processing and payment will be completed within 30 calendar days of receiving a complete and accurate invoice. If the supplier does not have a supplier account set up with GNL, or if the supplier’s account requires changes prior to processing an invoice, an additional 6 calendar days for supplier maintenance may be expected.