Support Enforcement Program – September 2018

Notices and Bulletins

September 27, 2018





Child Support Recalculation

Potential Canada Post Labour Disruption

Labour negotiations between Canada Post and the Canadian Union of Postal Workers (CUPW) continue, however, a work disruption may occur on or after September 26, 2018. During a labour disruption Canada Post will not be picking up, processing or delivering any mail. Because of this, parties may experience difficulties delivering documents to the Recalculation Office. Similarly, the Recalculation Office may experience difficulties in sending documents/packages to parties. This Notice is intended to set out options to address these issues in the event of a mail disruption and to minimize any inconvenience caused to clients.

Filing documents with the Recalculation Office

In the event of a disruption in service by Canada Post, parties will be required to explore other ways to deliver documents to the Recalculation Office. Delivery options may include:

Please note that if you have already mailed your documents to the Recalculation Office by regular mail, the Recalculation Office may not be able to complete recalculation until the labour disruption is over.

Notices/documents from the Recalculation Office

If the Recalculation Office has the email or fax number of both parties, then the Recalculation Office will contact the parties in the manner available.

Where the Recalculation Office does not have email or fax number for both parties, Notices of Recalculation and other documents will be held pending the conclusion of the Canada Post strike action.

In the event that the Canada Post Strike action delays the delivery of a Recalculation Notice, parties will have the opportunity following the conclusion of the strike action to file a Notice of Objection with the applicable court, should they wish to contest the recalculation of child support as set out in the Recalculation Notice.

Contact Information for Recalculation Office:

Should you wish to provide the Recalculation Office with your email address and/or fax number, you may contact us as follows:

If the office receives this information from both parties we can process your file without interruption in the event that a mail strike occurs.


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September 24, 2018

Pending Postal Strike

In preparation for a for a possible Canada Post Strike, the Newfoundland and Labrador Support Enforcement Program is encouraging all recipients to begin receiving their payments by direct deposit. This is the fastest and most secure way for you to receive payments and will eliminate disruptions to your support payments should a strike occur. Payors are still responsible for making their payments in compliance with their court orders and enforcement will continue as usual in the event of a strike except where conditions set out by the Support Orders Enforcement Act cannot be met. If you are not signed up please contact your case worker to get this started.

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September 4, 2018

The Support Enforcement Program is moving to all web based communications and will no longer be providing payment information via the integrated voice response line or (IVR). With the secure web portal availability that is now smart phone friendly and the ability to be notified via email when a payment is made, the program will be decommissioning the IVR on September 28th, 2018. If you are not signed up for the secure web services you may call your case worker for a PIN (personal identification number) toll free at 1-855-637-2608. If you do not have access to the internet, you can always call our toll free line at 1-855-637-2608 to get the information you require.

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