Service NL is committed to providing service to its clients according to defined service standards. Our Service Standard commitments are provided below. They vary to reflect the unique requirements of departmental programs and services.
Request for Electrical Inspection
Electrical inspections completed within 10 working days of the date requested by the client.
Request for Backfill Inspection of Private Sewage Systems
Backfill inspections for private septic systems completed within 5 working days of the date requested by the client.
Application to Install or Alter a Pressure System
A permit to install or alter a pressure system issued within 10 business days upon submission of a fully completed permit application.
Request for Pressure Vessel Inspection
Inspections of pressure systems carried out within 4 business days (96 hours) of the date/time requested.
Driver’s Licence and Photo Identification
Driver’s licence and photo identification (photo ID) processed, produced and mailed to the client within 48 hours upon the receipt of a fully completed application.
School Bus Inspections
100 percent of registered school buses inspected by October 31 each year. In addition, a minimum of 30 percent of all registered school buses inspected by June 15 each year.
Online Birth, Marriage and Death Certificates
A certificate processed and mailed within 3 business days upon receipt of a fully completed application.
The Department regularly monitors whether or not these commitments are being met. The monitoring results will be published annually at www.gov.nl.ca/snl.